Keith Shutler

Experience

• 

  Equant IS

  Jan 1999 - Jan 2003

  Contract Admin
• 

  Orange Business Services

  Oct 2000 - now

  • Business Owner and Master Data Owner of Company and Contract Referential.• Work closely with IT Master Data Owners for Company and Contract Referential.• Define and control the data structure for company referential & critical data elements.• Define quality KPI criteria, quality governance, and monitoring, reporting & control processes.• Establish and lead a community of functional & geographic stakeholders, for requirement capture & prioritisation, and championing usage and benefits of Company Referential.• Liaise with process owners and tool owners to maximise input data quality and ensure appropriate data usage.• Contribute as a key stakeholder to the global data management programme.• Ensure the Referential (Company and Contract) is the sole source of data for downstream tools & processes.• Ensure the data is managed in accordance with data security best practices and regulatory requirements.• Monitor User Access, Security, configure Permissions and Privileges• Being proactive in investigating new opportunities to use data for real-time decisions• Support ad-hoc data analysis requests needed for fact-based decisions making• Improve the performance reporting and analysis capabilities through easing access to dashboards, scorecards, and insights. Show less Provide business/operational support for referential toolsMonitor data entry into referential tools in according to the corporate rulesProvide Process compliance to team membersSupport Sales operational Communication page, updated regularly based on dataSupport Sales operational Plazza (Jive) collaborative toolsValidate order request form for creation of new, change & modifications orders in Global Ordering toolClarification and resolution of orders delayed within OTB owned milestones within GOLD toolWork with internal groups/depts. to optimise order flowCommunicate to assigned countries any problems, reports, pertinent information via email, reports, telephone etc.Creation & management of reports to enable monitoring and tracking to assist with managing OTB milestonesCountry/Cluster reporting to Management & local Sales Ops HeadsSupport the flow of orders from Order Management through to Order book to enable booking and recognition of order valueAssist with departmental issues relating to commercial detail within GOLD i.e. commissions, order book, Sales OperationsLook for new technology, tools and assets within the company to enhance Governance, communication and support of teamsParticipate in the user acceptance trainingIdentify and submit requests for changes to compliance and governance of the order management processThorough understanding of ordering/GOLD process and each milestone owner’s responsibilitiesUnderstanding of order booking tool and order bookingProjects to enhance Margin between costs and revenues within our toolsPart of Project team in creation of a new Contract Management System (CONTRACTS)Global SPOC for CONTRACTSDesigned the Review Approve/Reject Access Management processLed the Project Workflow in moving CONTRACTS from Project to run phasePart of Project team in creating a new Customer request interface (COMPASS)Global SPOC for Operational Sales teams on the the COMPASS tool. Show less

  • Data Manager

    Jun 2020 - now

  • Sales Operations Specialist

    Jan 2006 - Jun 2020

  • Orderbook Analyst

    Oct 2003 - Dec 2005

  • Contract Co-ordinator

    Oct 2000 - Oct 2003