Vivek Kumar Singh

Experience

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  Amazon

  Oct 2016 - Mar 2018

  Seller Support

  -To understand the root cause of the problem and suggest changes in the SOPs, if needed.-Make sure quality and SLA are met and merchant issue is resolved.

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  Concentrix

  Apr 2018 - Feb 2019

  Senior Operation Representative

  -First contact for the customers-Query resolution in the given timeframe-Process improvement ideas to make services better for the users

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  Concentrix

  Jul 2019 - Nov 2019

  Senior Operations Specialist

  -First contact for the customers-Query resolution in the given timeframe-Process improvement ideas to make services better for the users-Mentoring new hires

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  PayPal

  Mar 2020 - Feb 2022

  Customer Solution Specialist

  As a Customer Solution Specialist, I was responsible for providing exceptional service to customers by handling their queries promptly and effectively. I played a crucial role in resolving disputes between buyers and sellers using PayPal as a medium of transaction for purchase of goods and services. This involved investigating the root cause of disputes, analyzing relevant information, and working closely with all parties involved to find a resolution.Additionally, I managed account limitations and worked diligently to resolve issues with suspected accounts. This required a thorough understanding of account management systems and procedures, as well as the ability to identify and address potential risks effectively.I was also involved in the FATCA (Foreign Account Tax Compliance Act) process, ensuring compliance with regulatory requirements by gathering necessary documentation, verifying customer information, and facilitating reporting procedures as required.Quality was a top priority in all aspects of my work. I maintained a keen attention to detail and consistently adhered to established standards and procedures to deliver accurate and reliable outcomes. Furthermore, I demonstrated a proactive approach to learning and development, continuously seeking opportunities to enhance my skills and knowledge independently.As a Customer Solution Specialist, I played a vital role in ensuring customer satisfaction, resolving disputes, managing account limitations, and maintaining compliance with regulatory requirements, all while upholding high standards of quality and actively pursuing personal growth and development. Show less

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  Amazon

  Apr 2022 - May 2023

  Sr. Compliance Operations Associate

  My role was multifaceted, focusing on ensuring seamless import operations into key European marketplaces. I meticulously handled import documentation for various marketplaces, including the UK, France, Germany, Spain, and Italy, ensuring all regulatory requirements were met.A critical aspect of my job involved verifying product safety and compliance standards, and ensuring that imported products adhere to European regulations. This entails coordinating product testing with the appropriate European standards to guarantee compliance.I was responsible for product classification, accurately categorizing goods according to regulatory guidelines for smooth importation processes. Additionally, I oversee vendor management, maintaining strong relationships to streamline procurement and compliance procedures.Data analysis was pivotal in my work, where I leveraged analytical skills to extract insights and identify trends related to import compliance and vendor performance. Using this data, I created comprehensive dashboards that provided my team with actionable insights for informed decision-making.Regular reporting was also a part of my responsibilities. I used to communicate import compliance status, vendor performance metrics, and other pertinent information to my team to ensure transparency and accountability throughout the import process. Show less

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  Zensar Technologies

  May 2023 - now

  As a Data Analyst, I specialize in handling large datasets to derive meaningful insights and drive strategic decisions. My primary responsibilities revolve around leveraging Snowflake SQL for comprehensive data analysis, extracting valuable insights, and identifying trends that inform business strategies.Utilizing Tableau, I create and manage dynamic dashboards that visualize complex data in an easily digestible format, enabling stakeholders to grasp key insights at a glance. These dashboards not only provide real-time updates but also facilitate informed decision-making processes across various departments.Furthermore, I proficiently utilize Excel for data cleansing and preparation, ensuring data accuracy and integrity before analysis. My meticulous attention to detail ensures that the data presented is reliable and actionable. Show less

  • Technical Specialist (Data Analytics)

    Jul 2024 - now

  • Data Analyst

    May 2023 - Jul 2024