Dineshram Selvaraj

Experience

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  Infosys BPO

  Mar 2012 - Aug 2015

  Senior Process Associate

  Joined as Customer support Agent for inbound UK voice Process (British-telecom) Handled a team of 15 members and responsible for Site call command center

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  Concentrix India

  Aug 2015 - Oct 2016

  Specialist

  • Managed Lenovo retail merchandise team for product content management and Online banner creation on website• Monitored online traffic and behaviour on daily basis to develop strategies for future customer offers•POC for all legal and litigation consumer complaints for Lenovo retail • Conduct weekly and monthly governance

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  HGS - Hinduja Global Solutions

  Oct 2016 - Jul 2017

  Team Lead

  • Conducted performance monitoring and reviews and setting performance goals from the given projects to drive process improvements. Identified training and development needs of the team and bridge with the training team• Responsible for the core merchandising operations including product details for online, content upload and image management; collaborated with various category/marketing teams to ensure accuracy of product offer on the website• Handled daily, weekly & monthly business review with clients and internal leadership team• Managed weekly schedules and work allocation for team of 25 • Ensured regular communication with team through team meetings, one to ones and day to day contact Show less

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  Accenture in India

  Jul 2017 - Nov 2022

  General Accounting Team Lead

  • Responsible for processing all vendor invoices. approx. 30k invoices scanned and sent for payment processing in xflow workflow and SAP.• Provides consistent high-quality service, complying with Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s), escalating to Director as appropriate• Responsible for managing quality control for client account which is a be-spoke/nonstandard delivery and is heavily customized to CATERPILLAR to develop, manage and implement framework• Demonstrate benefits of RPA using Automation anywhere through a POC for Client• Collaborate with onshore AP lead/SMEs and drive standard operations model across span• Run governance forums and meetings to manage engagement cadence• Manage risks and issues - analyze business processes and systems, identify inefficiencies and/or required controls, document procedures, track key performance indicators• Handle daily operational activities and requests from multiple business and site units • Driving automation initiatives with a focus to streamline existing processes and automate to ensure the team can handle the growth with the same number of team members• Responsible to build workflow automation and provide requirements to the Delivery team and Client • Identifying process optimizing through RPA & AI, is a key role within the overall Global governance framework• Currently handling 25+ team size in P2P process. Show less

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  Accenture

  Nov 2022 - now

  Assistant Operations Manager