Krishna Subedi

Experience

• 

  Concentrix

  Oct 2014 - Sept 2015

  Practitioner

  Responsibilities:• Responding to the clients request through emails for system errors, changes, and issues.• Making logs of support tickets and following up with the customers.• Customer Satisfaction by providing appropriate resolution,• Providing support to seller in handling issues in relation to the changes in the Amazon seller page.• Handling queries related to shipment, delivery, and Amazon refund policies.• Handling issues in relation to the A-Z Guarantee claims and disputes to meet business level KPIs.• Installing and configuring computer hardware, software, systems, network, printers, and scanners.• Ensuring devices updates - software, Antivirus.• Email– task such as creation, settings and troubleshooting along with spam related filtering. Show less

• 

  Python Technology

  Apr 2018 - Sept 2018

  Intern

  Responsibilities:• Troubleshooting and diagnosis of the computer hardware and software related problems and managing the• networking.• Design and develop the dynamic websites using basic HTML, C#, ASP. Net, jQuery, PHP etc.• Manage simple database using SQL Queries.• Manage office Network.• Router configuration• Client Satisfaction• Data management

• 

  Freelance

  Jan 2019 - now

  Wordpress Developer

  Responsibilities:• Meeting the client and knowing their requirements and to discuss the design of the website.• Designing the front-end of the website.• Creating the website architecture.• Managing the backend including database and server integration.• Generating WordPress themes and plugins• Making the website more user friendly by monitoring the performance of the website live

• 

  Domayne

  Jul 2020 - Feb 2022

  Commission Sales Associate

  Responsibilities:• Achieve personal sales and retention targets and contribute to team’s target through provision of personalized solution and service which meet customer’s needs.• Maintain appropriate customer contacts and records using the frontline system in accordance with guidelines and procedures.• Maximize sales to meet business level KPIs.• Educate customers on relevant products based on their needs.• Calculate the tills and manage the Eftpos payment for the next day.

• 

  HCF Australia

  Mar 2022 - Jan 2024

  Customer Service Representative

  Responsibilities:• Provide advice and assistance to the members in all the dealing with the funds. • Perform selling activities to customer for HCF products including Health and life policies.• Maximize sales to meet business level KPIs.• Providing the best possible experience to the customer by going above and beyond to meet their expectation.• Auditing claim work and maintaining a proper record on daily basis.• Achieve personal sales and retention targets and contribute to teams target through provision of personalized solution and service which meet customer’s needs.• Demonstrate a commitment to teamwork and fellow team members in contributing to a positive team environment.• Installation of hardware and troubleshooting any software minor issues. Show less

• 

  RT Health

  Jan 2024 - now

  Claim Assessor

  • Assess and review all types of claims• Review and pay claims in accordance with Fund Rules and policies• Maintain claims quality by ensuring processing accuracy targets are achieved and error rates are below unit KPI’s• Registering Medicover providers and updating provider details, maintain medical provider records and cotract details• Processing of No Gap & Known Gap Medical claims using User interface• Process rejected, refused, suspended and adjusted claims, using P21 system• Maintain medical provider records and contract details• Perform claims adjustments and initiate follow up/recovery action as required• Action reports and perform quality review processes as required Show less