Christopher (Chris) Canter

Experience

• 

  Verizon

  Apr 1994 - now

  A working Senior Product Manager, managing a team of five Product Managers, for Verizon's IP Contact Center product family, specializing in enterprise sale of North American toll-free numbers as well as global international freephone and UIFN numbers. Leads, motivates, and coaches Product team. Serves as the point of escalation for issues and roadblocks encountered. Evaluates the performance of individual Product Managers biannually. As a working Product Manager, defines the product roadmap throughout the product's lifecycle, and builds business cases to prioritize and fund enhancements and related initiatives. Acts as Product Owner to define user stories and UX vision/wireframing, and collaborates with global IT and engineering teams in PI planning, backlog grooming, and iterative agile sprints to turn the vision into reality. Documents methods and procedures, and evangelizes the final product to stakeholders and sales. Solicits feedback from sales and customers to improve the product features and functionality. Participates in industry events and contributes to telecom industry organization collaboration. Leads the effort at Verizon to ensure strict compliance to the FCC toll-free regulations and best practices. Owns the product; has a buck-stops-here mindset. Show less Served as the Subject-Matter Expert for Verizon's Toll-free inbound product within several IT-related roles including client services, production support, IT development, and business analysis. Designed and developed technical solutions supporting highly complex, mission-critical IT software systems. Collaborated with external partners and business stakeholders to achieve optimum value for Verizon. Identified risks and developed plans for mitigation. Developed business cases to provide cost/benefit analysis for IT-initiated projects. Mentored and led onshore and offshore IT resources. Elicited business requirements and developed systems-level requirements to create the solutions design. Analyzed and conducted troubleshooting on mission-critical online and batch production fixes in a real-time, high pressure, service-impacting environment. Conducted post-mortem analysis and devised solutions to reduce customer impacts. Supported training of a user community of more than 5,000 users, including peers in IT. Evaluated third-party vendors, participated in vendor selection, and engaged with Sourcing experts to negotiate terms of statements of work. Show less

  • Senior Product Manager

    Jun 2018 - now

  • Senior Systems Analyst

    Apr 1994 - Jun 2018
• 

  Denver Technical College

  Sept 2000 - May 2001

  Instructor

  Taught in-person Information Technology classes at a college-level technical college.• Undergraduate Courses: Systems Analysis and Design, Advanced Visual Basic

• 

  University of Phoenix

  May 2001 - May 2019

  Taught adult learners Information Technology and Business concepts. Led in-person, telepresence, and asynchronous online classes.• Undergraduate Courses: Business Systems, Systems Analysis and Design (Agile and Waterfall), Business Information Systems, Ethics and Social Responsibility, Computers and Information Processing, Human Factors in Technology, System Analysis Tools, Project Management, Programming Concepts • Graduate Courses: Systems Analysis and Development (Agile and Waterfall), Project Management, Enterprise Models Show less Taught adult learners Information Technology and Business concepts. Led in-person, telepresence, and asynchronous online classes.• Undergraduate Courses: Business Systems, Visual Basic, Advanced Visual Basic, Systems Analysis and Design, Business Information Systems, Ethics and Social Responsibility, Computers and Information Processing, System Analysis Tools, Programming Concepts • Graduate Courses: Systems Analysis and Development (Agile and Waterfall), Project Management, Enterprise Models Show less

  • Course Instructor

    Oct 2007 - May 2019

  • Course Instructor

    May 2001 - Oct 2007