Sanjesh Numburi

Experience

• 

  TCS

  Jan 2011 - Jan 2014

  Assistant Manager

  Engage and interact with the client to understand the requirements, issues, concerns and provide proactive solutions to enhance client satisfactionEscalate any critical outstanding issues, customer feedback, risk trigger identified are to Client/Seniors for review as applicable.Ensure operational targets and quality parameters are achieved as per unit /process specificationsMaintain and monitor associate availability and leave schedules are in compliance with business specificationsRespond to queries, handle escalations and provide prompt solutions and ensure closure of the issueEnsure timely availability of infrastructure facilities, system access, phone access and overall workstation readiness required to perform the job.Handle and complete ad-hoc projects, migration deliverables, new assignments as per unit/business requirements Analyze MIS, data and identify opportunities to improve efficiency, productivity and profitability / reduce costsEnsure appropriate documentation completion and record management of all finance related transactions as per standardsProvide feedback to team members regarding non-compliance and quality analysis findingsImplement initiatives for fostering increased intra-team engagement and enhanced team dynamicsConduct regular performance reviews and provide feedback for developmentProvide new-hire inputs/ requirements and follow-up for timely closure of open indentsCollate information for monthly reviews, quarterly & year end updates and prepare business / unit presentations as per requirementsCheck MIS and client reports for accuracy and dispatch the collated MIS to the management/client on timeMaintain and update database / records as per process specificationsEnsure completion of all mandatory and compliance training programs on time for self as well as teamParticipate in the Audit and partner the SPOC during reviews and provide necessary data / documentation accurately and on time as per unit specificat Show less

• 

  AXA Business Services Pvt. Ltd

  Sept 2011 - Jan 2014

  Assistant Manager

  * Manage a team of 25-30 FTEs working on Insurance back-office maintenance, new business and claims existing processes. * Understanding and communicating client expectations effectively, bridging the culture gap. * Guiding Process Leaders for process related problem solving. * Lead and motivate the team to facilitate achievement of SLA.Identify facilitate and implement process improvement ideas to improve efficiency. * Build strong partnership with customers and anticipate customer requirements and deliver according* Analyse training needs for operational teams & provide support through training. * Manage overtime and FTE requirements to enhance team profitability. * Ensure accurate and timely reporting to all stakeholders. * Lead quality and productivity initiatives such as ISO 9002 and Six Sigma. * Participate in the recruitment process for Operations teams. * Effectively implement rewards / recognition appraisal & incentive programs. * Responsible for the migration of work from AXA ANZ Show less

• 

  Tata Consultancy Services

  Jan 2014 - Jan 2014

  Assistant Manager
• 

  Tata Consultancy Services

  Mar 2014 - now

  * Leadership of Corporate Solutions – Managing operations team (of ~ 6 team lead(s) and ~ 120 FTE’s) in BLR and PUN, with Delivery rigor (Achieving SLA target for productivity and accuracy for team)* Talent development (development in regards to technical and professional knowledge) of talent and stabilization of the assigned teams to achieve SLA’s & Identification & Creation of pool of BA/UAT* Assuring timely and effective reporting, quality at agreed levels and risk management activities * Delivering Continuous service/process improvement with an end-to-end mindset, through effective project and process management* Build and manage strong relationships with stakeholders and provide exceptional customer experience (CSAT score target)* Ensure efficient running of the processing operations teams including direct management of Team Leaders with a robust/sustainable structure* Develop leadership pipeline both on technical and on people-management * Ensure partnership and collaboration with Corporate Solutions Stakeholders to effectively manage the Portfolio and suggest end-to-end improvements* Driven process improvement and controls, together with capacity planning & management so that production levels are in line with demand* Contribute significantly in C&D Category Support, Collateral Updates and ALGS for the department * Opportunity Identification for RPA deployment of RPA with the identified process within specified timelines and desired output* Acheive % Gross Margin for the specific relationship for the year Show less

  • Senior Delivery Manager

    Sept 2015 - now

  • Delivery Manager

    Mar 2014 - now

  • Delivery Manager

    Mar 2014 - now