David Federico

Experience

• 

  Vanguard

  Jun 2007 - now

  Supervisor- Wealth Management Client Manager

  Hold FINRA Series 24, 7, 65, 63, 6 licenses o Supervise a team of Relationship managers with aggregate assets of $24 billion o Leverage deep Leadership and client facing wealth management experience to hire, evaluate, and provide guidance and support to high net worth relationship managers.o Provide consistent coaching in guidance to my team of relationship managers to strengthen their sales acumen, behaviors, and overall professional selling skills.o Analyze department and team performance data (assessments, call scores, performance data, coaching observations) to identify trends, problem solve, and create action plans that increase goal proficiency in outcomes tied to business goals.o Resolve complex client issues related to products or processes. Influence change among the team to improve end to end processes and meet client needs.o Use technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to develop book of business strategies designed to strengthen and expand the client relationship.o Discover better ways of working through continuous improvement to reduce employee and client friction and create value for our clients, and an engaging environment for our employeeso Hires, evaluate, and supervises employees. Provides guidance in training as necessary to develop employees. Sets performance standards, reviews performances, and makes informed compensation decisions in accordance with all applicable human resources policies and procedures.o Provides guidance and support to high net worth relationship representatives. Assists in the strengthening of at risk relationships.o Resolves complex client issues related to products or processes. Influences changes among the team to improve processes and meet client needs.o Participates in solution development with internal colleagues and cross functional teams. Supports relationship representatives in identifying potential options for solutions. Show less