Upendra L

Experience

• 

  Accenture

  Nov 2018 - Jan 2020

  Transactions process associate

  claims validation,cash application, Account Receivable.*Cash application applying incoming payments to respective customer accounts.*Posting credit notes on customer accounts for unidentified payments made.*Foreign currency valuation -Evaluating currency different which are caused due to differences in actual transaction and realisation of receipt*posting credit memo creation to customer's account.*Respond to enquires from peers to resolve typical cases.

• 

  We-work

  Oct 2020 - Jan 2021

  Accountant associate
• 

  Infosys BPM

  Mar 2021 - now

  Handling full-cycle sales operations (SaaS industry) from new business requests to order processing through active collaboration with internal sales teams, SCM, and customers.• Maintain customer information, product records, and other areas of SFDC•Creating quotes, renewals, amendments, and terminating quotes based on the information given by sales.• Consistently demonstrates superior customer service by combining system knowledge, sales, product, and problem-solving skills to exceed sales expectations.•creating quotes, collaborating on product needs, and setting up commercial terms for all commercial transactions.•Assist Rev Ops Manager with preparation of sales activity reporting through the weeks and Quarter.•Handling a Zendesk tickets for a price discrepancy. Show less

  • Process Specialist

    Sept 2023 - now

  • Senior Process Associate

    Mar 2021 - Aug 2023