Vicky Aughpin

Experience

• 

  Troutbeck Bridge Swimming Pool

  Sept 2004 - Sept 2012

  Swimming Instructor

  • Planning and delivering swimming lessons to a variety of ages and abilities, to ASA standard• Tailoring lessons to individual needs in group and 1-2-1 sessions• Great communication and rephrasing to achieving all lesson objectives are fully understood• Professional development in order to keep up to date with ASA regulations

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  PizzaExpress

  Dec 2007 - Jun 2019

  Management role responsible for developing all training programmes and materials related to restaurant operations team member training and development up to and inclusive of the management population group. Effectively translate and ensure that training programmes and materials utilised across the business are fit for purpose, representative of the brand and aligned with our global toolkit. Ensuring that the people journey remains at the heart of everything we do along with being the key conduit to support Regional operations in all areas of Learning and Development.Key Achievements:• Facilitated Leadership Programme roll out to 170+ Restaurant Managers• Drove my Regional patch from lowest to highest participation in L&D programmes• 100% retention on my LOTF graduates • Increased team member development across the Region• Coached 11 Operational Trainers to drive development and performance in their Area• Built and maintained stakeholder and operational relationships to drive performance Show less • The communication and management of essential information to all of our restaurants, operators and key stake holders• Plan and create all operator based communications, including BAU and important updates• Coordinating information from all of our departments and communicating with our operators at the heart of how we bring central initiatives to life• Managing an Excel communications schedule to ensure restaurants get the information they need when they need it• Dealing personably with restaurant queries via the Mailbox and Hotline• Supporting various departments through the new menu launches throughout the year• Using a variety of different platforms to make sure our message gets across• Co-planning and organising major campaign and team building events• Updating the Master Restaurants List and sharing with key stake holders• Building close relationships with key stake holders across the business • Being able to critique new processes professionally with the end user in mind• Support The Central Operations Manager – in all aspects of their role Show less • The management all training delegates, all correspondence, communication and administration for courses, workshops and programmes• Coordination and administration of all course material and training rooms as appropriate• Organise travel and accommodation for all and any delegates and trainers when required• Tracking and management reporting on the control and spend of development programme budgets inclusive of the processing and payment of delegate expenses• Effectively track all Operational trainers’ development and location• Manage Operational Trainers rota – payment• Management of all delegates and organisation of training & development programmes, providing reports and statistical information as required on nomination, development level, attendance, feedback and review outcomes, linked with the 4 P’s structure• Co-planning and updating of resources, with L&D Manager/ Regional Training Managers and L&D Manager Central Projects & Initiatives Manager for any training initiative• Communication as required with external providers, operations and internal departments • Liaison with operations to ensure effective delivery of all programmes with reporting • Ensure all administration processes to programmes are effective and delivered in the most efficient and cost effective way• Support The Learning & Development Manager – Operations in all aspects of their role Show less • Deliver 1-2-1 training course for the company• Develop and support candidates to Restaurant Trainer position• Organise and deliver Restaurant Trainer assessments• Deliver new menu presentations at area and team meetings• Assist Key Event Launches and restaurant Transformations• Training/coaching new/existing team members, at my base restaurant in Kendal• Managing shifts, including use of excel spreadsheets and Microsoft packages• Creating and implementing team incentives to enhance the profitability of the business Show less

  • Regional Training Manager

    Jan 2018 - Jun 2019

  • Communications Coordinator

    Jul 2015 - Jan 2018

  • Learning and Development Talent Coordinator

    Jul 2014 - Jul 2015

  • Restaurant Trainer Assessor/Operational Trainer/MOD

    Dec 2007 - Jul 2014
• 

  Self Employed Sports Therapist

  Sept 2008 - Feb 2016

  Sports Therapist

  • Delivering professional and personalised diagnosis/effective treatment of sport injuries• Upkeep of Professional Development Plan (PDP) in compliance to insurance standards• Account management, carrying out yearly self-assessments to the tax office• Keeping professional notes in line with data protection policies

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  Zizzi Restaurants

  Jul 2019 - Jan 2022

  National Trainer
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  Joules

  Jan 2022 - Sept 2022

  Learning & Development Partner
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  PizzaExpress

  Oct 2022 - Mar 2025

  • Learning & Development Manager - Management Development

    Jan 2023 - Mar 2025

  • Learning & Development Partner - Management Development

    Oct 2022 - Jan 2023
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  McCurrach

  Mar 2025 - now

  Capability Manager