Sirena Dudgeon

Experience

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  The SYGMA Network

  Dec 2002 - Jul 2003

  Western Region Buyer

  Bought and maintained inventory control levels for four national restaurant chains, Negotiated and maintained supplier contracts for sufficient product pricing, Provided excellent customer service with distribution center and suppliers

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  Nu-Way Cleaners

  Oct 2003 - Jul 2004

  Seamstress

  While obtaining my second bachelor's degree in German at UNC, I worked as a Seamstress at Nu-Way Cleaners. Handled incoming alterations and project orders, Sewed and altered customer clothing per their specified requests, Coordinated daily workflow with employees to ensure a timely completion

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  ICAT Managers, Inc

  May 2006 - Feb 2008

  Developed professional customer relationships to ensure timely, accurate communication, Prepared and processed standard endorsements and manuscript templates per customer requests , Summarized policy renewals aligning with current underwriting guidelines, Underwrote and quoted accounts with total insurable values of $2.5 - $10 Million, Published training manual to maintain quality of underwriting processes for new employees Distributed Memorandum of Coverage and Renewal Correspondence to appropriate team members, Reviewed and processed incoming customer correspondence; Endorsements, Cancellations, Quotes, Managed Premium Finance information and process Loss Runs for producers

  • Underwriting Services Manager

    Aug 2006 - Feb 2008

  • Policy Administrative Coordinator

    May 2006 - Aug 2006
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  Bright Horizons

  Apr 2008 - May 2018

  • Transitioned from Provider Relations Manager role to expand skills and industry experience in November 2012• Provided weekly, monthly, quarterly, and annual reports as an exclusive account data manager and analyst for 30 top clients • Managed business support relationships with 20 exclusive client-owned childcare centers to provide budget reporting and usage analysis • Managed relationships with 3 outside vendors to retrieve FTP data and upload into SQL manually creating 200 client data monthly reports• Team expert for UK and Ireland P11d analysis and reporting (Imputed Income reports) Show less • Promoted from Provider Relations Specialist role in November 2009• Developed and managed relationships with 250 childcare providers and 5 key corporate accounts• Co-Created and implemented a nationwide Provider Scorecard measuring specific Key Performance Indicators for 200 high volume providers• Negotiated provider contracts for 250 providers including 5 key corporate accounts to implement fiscally responsible provider rates and new terms driving provider costs and liability down 30%• Attended 12 provider conferences managing the conference booth, participating in round table discussions, and key note subject matter expert • Supervised 1-2 Provider Relations Specialists Show less • Determined and implemented appropriate solutions for maintenance requests, client complaints, and billing issues• Negotiated fiscally responsible provider rates for providers requesting rate adjustments• Obtained and maintained all required documentation from providers to keep accurate and complete contract records • Developed positive relationships with company’s network of contracted providers within assigned region through ongoing communication, training and providing of feedback from client employees• Worked with the Provider Relations Manager in assigned region to develop and maintain strategic partnerships with key corporate providers and their franchised locations to ensure the highest quality care at the lowest possible price• Maintained accurate, detailed and complete record of activities related to the ongoing communication with providers Show less

  • Client Reporting Specialist

    Nov 2012 - May 2018

  • Provider Relations Manager - BUCA

    Nov 2009 - Nov 2012

  • Provider Relations Specialist

    Aug 2008 - Nov 2009

  • Back-up Care Specialist

    Apr 2008 - Aug 2008
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  Life Cycles Yoga LLC

  Nov 2016 - now

  Business Owner

  Owner, Writer, and Web Content Creator for www.lifecyclesyoga.comProofreader/Editor for Foreign Language into English contract projectsBlog Writer, Yoga Workshop Creator/Leader, and Yoga Instructor for Shri StudiosProfessional astrologer providing natal chart readings, horoscoping and astrology articles.

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  Boulder County

  Jan 2019 - now

  Managing operations for the business office of CCAP Boulder County Provider Specialist II managing business relationships in the CCAP Provider Network. Duties include fiscal agreements, rate adjustments, manual accounting for billing, communication, training, and special projects for the County, State, and Federal level CCAP program.

  • CCAP Business Office Manager

    Mar 2023 - now

  • Program Specialist II

    May 2021 - Apr 2023

  • Child Care Assistance Program Provider Specialist

    Jan 2019 - Dec 2021
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  Climbing Collective

  Jan 2021 - now

  Yoga Teacher and Trainer

  ERYT 500 hr Yoga Teacher and Trainer at Climbing Collective in Longmont Colorado. 200 and 300 hr Yoga Teacher Trainings, Workshops, and classes. Vinyasa, Nidra, Yin, Restorative, and Kundalini