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Jonathan Martins

Jonathan Martins

Analista de Suporte

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location of Jonathan MartinsSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    IT Specialist | Technical Support, Network Administration, Cybersecurity

  • Education

    • Faculdade Veris IBTA

      2010 - 2013
      Administrador de redes Administração de Redes e Sistemas 10

      Activities and Societies: Conhecimentos em tecnologia, desenvolverá habilidades como: relacionamento interpessoal, negociação, apresentação de resultados, gestão de projetos e gestão de conflitos, Certificado de qualificação profissional em Instalação e Configuração de Redes de Computadores. Certificado de qualificação profissional de Acesso Remoto. Certificado de qualificação profissional de Servidores Windows e Linux. Certificado de qualificação profissional em Segurança de Redes de Computadores. Create, design, and manage computer networks with high-level protocols,routers, and switches based on high availability. Implement solutionsand services based on Windows and Linux systems—Automate processeswith script development for monitoring and predicting environments usingartificial intelligence technologies. Implement technologies for DatacenterService Providers and IT Management. Understand and master mobilityscenarios using Wireless Networks for standards like 5G… Show more Create, design, and manage computer networks with high-level protocols,routers, and switches based on high availability. Implement solutionsand services based on Windows and Linux systems—Automate processeswith script development for monitoring and predicting environments usingartificial intelligence technologies. Implement technologies for DatacenterService Providers and IT Management. Understand and master mobilityscenarios using Wireless Networks for standards like 5G and WI-FI6. Show less

    • Universidade do Vale do Paraíba

      2001 - 2004
      Técnico em informatica Informática 10

      Activities and Societies: Integrante do grupo de robótica durante o ano de 2003. O curso de informática dos Colégios UNIVAP oferece aos seus alunos um vasto conhecimento para desenvolver programas em diversas linguagens de programações que acompanham as tendências tecnológicas e do mercado de trabalho, o que possibilita ao profissional formado atuar em empresas comerciais, industriais, instituições de pesquisas e até mesmo como microempresário individual. Neste curso o aluno é direcionado a pesquisar, entender, aplicar e aprender técnicas avançadas de programação, que podem… Show more O curso de informática dos Colégios UNIVAP oferece aos seus alunos um vasto conhecimento para desenvolver programas em diversas linguagens de programações que acompanham as tendências tecnológicas e do mercado de trabalho, o que possibilita ao profissional formado atuar em empresas comerciais, industriais, instituições de pesquisas e até mesmo como microempresário individual. Neste curso o aluno é direcionado a pesquisar, entender, aplicar e aprender técnicas avançadas de programação, que podem ser utilizadas no desenvolvimento de softwares voltados para o gerenciamento da informação por meio de banco de dados, computação e animação gráfica, técnicas básicas de desenvolvimentos de jogos e programação para internet (sites). Show less

    • FIAP

      2021 - 2022
      Technologist Information Technology cyber security and forensics

      THE COURSEHacker, Cracker, Ransomware. How to protect systems, information in critical infrastructures. Develop and manage Cybersecurity projects with a focus on risk management, data protection laws (LGPD) and vulnerability analysis, automating this process with the development of tools with Python and JS. advanced techniques of Ethical Hacking, Computer Forensic Expertise, WEB and Mobile Exploration

    • Faculdades Metropolitanas Unidas

      2016 - 2018
      Analise e desenvolvimento de sistemas Tecnologia da Informação 10

      Develops, analyzes, designs, implements and updates information systems for different sectors of activity. He has notions of management, but his specialty is the creation of computerized systems. He programs computers and develops software that allows the best use of machines, the expansion of data storage capacity and greater speed in the processing of information. You can dedicate yourself to the implantation and development of databases for computer systems and for the internet and intranet,… Show more Develops, analyzes, designs, implements and updates information systems for different sectors of activity. He has notions of management, but his specialty is the creation of computerized systems. He programs computers and develops software that allows the best use of machines, the expansion of data storage capacity and greater speed in the processing of information. You can dedicate yourself to the implantation and development of databases for computer systems and for the internet and intranet, creating program structures compatible with the needs of a company. For this, he must know the physical structure of the equipment and peripherals, software, databases, as well as the business of the company in which he will work. You must also keep up to date on the programming languages ​​and operating environments that support applications. You can also act as a consultant in the area of ​​information systems. Show less

  • Experience

    • Planeta Educação

      Feb 2009 - Mar 2010
      Analista de Suporte

      Responsible for implementing basic networks in Lab Movel projects for machine learning in the DIGITAL INCLUSION project of the state government of São Paulo. Enhancements to the technical infrastructure and company support, assisting in establishing standards and documentation based on the ITIL model. This led to improved outcomes in end user satisfaction surveys. Additionally, provided support for Microsoft Windows XP and Windows 7 systems in various network environments.

    • Telium Networks

      Jun 2011 - Sept 2013

      Customer Support Level 2, Web hosting server management, alarmmonitoring (Nagios and MSCCM tools), Backup routines (Ahsay backup,Netbackup), Exchange Server management (2007 and 2010), webstreaming server management, and configuration and maintenance oflarge Dell servers. Responsible for administering servers and Windowsplatform services. Handling level 2 event processing, internal customersupport, troubleshooting, and Windows 7 and 8 system management.Administration of GPO rules, Remote App, Wsus management, and machineand server maintenance. Hardware maintenance: equipment assembly,desktop and server configuration, DELL server maintenance, RAID and NASimplementation. Show less

      • Analista de suporte e infraestrutura windows

        Jun 2010 - Sept 2013

      • Analista de Windows Jr

        Jun 2011 - Jan 2012

    • DIGISYSTEM

      Feb 2014 - Oct 2015
      Analista de suporte e infraestrutura de datacenters

      Administration of Windows server and Linux Servers, Firewall, VPN, EmailServers, web, application, Virtualization, archiving, printing, FTP, VOIP andApplication Deploy.

    • INFONOVA Tecnologia

      Mar 2016 - Apr 2017
      Analista de suporte

      The position requires answering technical questions from remote customers and accurately recording a detailed description of the problem in question. My responsibilities include, but are not limited to: Responding to customer issues (phone or email) within agreed SLAs and repairing incidents without escalation 80% of the time. Escalate hardware / software problems when needed. Learn about customer-defined service level agreements (SLA) Meet or exceed customer repair / repair and alteration SLA standards. Work closely with other support teams to repair incidents. Track detailed information about each call in the ticketing system: contact information, contact phone number, website location, detailed description of the problem, detailed documentation for the case record. Track, track and stay on top of all open issues to ensure that incidents are repaired. Answer technical questions as needed. Provide telephone and email support to customers. Make predefined planned changes to the client's network and server architecture. Show less

    • A&E Television

      Mar 2016 - Sept 2016
      Analista de suporte

      The position requires answering technical questions from remotecustomers and accurately recording a detailed description of theproblem at hand. My responsibilities include, but are not limited toResponding to customer issues (phone or email) within agreed SLAsand resolving incidents without escalation 80% of the time. Escalatinghardware/software issues when necessary. Understand the service levelagreements (SLA) defined by the customer. Meet or exceed SLA standardsfor customer repair/fix and change. Work closely with other support teamsto resolve incidents. Track detailed information about each call in theticketing system: contact information, contact phone number, site location,detailed problem description, and detailed documentation for case logging.Track, monitor, and stay on top of all open issues to ensure incidentsare resolved. Answer technical questions as needed. Provide phone andemail support to customers. Perform pre-defined planned changes to thecustomer's network and server architecture. Show less

    • LinkedIn

      Sept 2016 - Mar 2024

      Job descriptionProvide technical support and consulting services on all IT-related issues, including laptop and desktop hardware, peripherals, desktop and mobile phones. Provide ad hoc training on application usage and various internal processes and procedures, as well as assist in periodic reporting, inventory management, and other administrative tasks as needed.Able to provide the best customer service to a wide variety of users with professional commitment and dedication. Able to adapt to change and learn quickly in a highly dynamic environment.ResponsibilitiesCompliment and work as the first line of IT support in the corporate environmentProvide on-site technical support to LinkedIn employees on our walk up counter technologyLearn more about IT processesFollow documented procedures for system support.Record of interactions and work done in the tracking systemMaintain user and member privacy while supporting systemsTroubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, Android, and iOSEnsure that resolutions are consistent with company standardsDocument learning to improve the learning program Show less

      • Associate IT Specialist

        Jan 2021 - Mar 2024

      • Hardware Specialist

        Jul 2019 - Dec 2020

      • System Support Analyst

        Sept 2016 - Dec 2020

    • HCL Technologies

      Apr 2017 - Mar 2024
      Analista de suporte a sistemas senior

      Prepare reports and analyze various data breaks and support roll outs according to identified requirements.Contribute to special assignments to increase and control of budget.To analyze and prepare the data breaks according to the revision requirementsContribute to research and data collection.Gather data and slides from different sources for any function review with senior management.Analyze and understand the process & application client requirements (HCL employees | HR managers).Update information and perform trial validation and processes to keep it current.Provide technical assistance.Be disciplined, systematic problem-solving skills required.Practical experience with the following:Windows operating systemsCustomers: Windows 7, Windows 10, MacOS Sierra, OSX El CapitanServers: Windows 2000, Windows 2003, Windows 2008,Knowledge of Active Directory, Exchange 2003/2007Creation of user account for Active Directory, Exchange mailboxes, distribution listsRemote desktop connectivity applications, WebEx, Live Meeting and Windows Native ToolsGoogle G-suiteMicrosoft Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project and MS VisioInternet browsers (for example, Explorer, Chrome, Firefox)VPN and remote dialing usersSupport for laptops, macbooks and printersSupport for mobile Apple and SamsungCisco IP phones and conference roons support (lifesize)To analyze and prepare the data breaks as per review requirements. To collect data and slides from different sources for the entire review of the function. With top management. Show less

    • Valtech

      Jun 2024 - Sept 2024
      Senior Information Technology System Administrator

    • Reinsurance Group of America, Incorporated

      Aug 2024 - now
      CWR - Desktop Support Technician * IT - Infrast & Engineering

      Experienced IT Specialist with a strong background in technical support, network administration, and cybersecurity. Proven expertise in managing mixed environments with Windows, Apple Systems, and Cisco devices. Possesses three Microsoft certifications in Windows systems and a passion for technology and innovation. Thrives in collaborative team environments and is dedicated to providing quality customer service.SKILLS SUMMARY • Firewall• iOS• PowerShell• Network Administration• System Support• Technical Support• Active Directory• Microsoft Office• Microsoft Servers• Virtualization• Android• Microsoft Windows 11• Cybersecurity Show less

  • Licenses & Certifications