Johnson Njoroge

Experience

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  Limited

  Jan 2009 - Nov 2016

  IT System Engineer

  Successfully managed various IT projects, with the main tasks being, installation, configurations, users’ training and performing routine maintenance of Aastra PABX systems.Efficiently been supporting Ericsson voice network locally and in different African countries.Well trained and have vast experience in handling Aastra (Ericsson) PABXs, these includes the traditional TDM systems (Bp250, Md110, MX-One classic) and modern IP systems like MX-lite and A700.Efficiently configures Cisco routers and Cisco switches as well as provide support in maintenance and troubleshooting LAN and WAN related problems to quickly determine and resolve network faults.Well trained to use network analysis and monitoring like MRTG and SNMP to help in troubleshooting and resolving network issues.Well trained to configure and maintains Cisco Unified communication manager Efficiently conduct training to users by providing references and technical support to all our clients on various ICT problems.Manage multiple customer cases effectively by following up, communicating and resolving issues based on severity and complexity Show less

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  MCC

  Aug 2017 - now

  Network Administrator

  Network management and administrationVOIP managementsystem administration