Anais Ndode

Experience

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  Education Nationale

  Nov 2015 - Jun 2016

  Civic Service* - Volunteer Work

  • Assisting with educational and recreational activities dedicated to teaching French language and culture to young and, newly arrived immigrants• Organizing visits for the students with local companies to help them choose a future path*Civic Service commitment: ''is a volunteer scheme introduced by the law of 10 March 2010, in France, on Civic Service. It forms part of a youth policy aimed at national cohesion and social mixing as part of a collective interest project.''

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  University of Manitoba

  Sept 2016 - Apr 2017

  Sessional Lecturer

  • Teaching Beginner and Intermediate Level conversational French for 2 semesters• Assisting students in the language laboratory (reviewing and correcting speaking materials produced by students)• Conducting end of terms exams and grading the students

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  Lingoda GmbH

  May 2017 - Sept 2017

  Editorial Management Internship

  As part of the Didactics Team, my missions were:• Building the curriculum frame from level A1 to C1 (CEFR)• Hiring and managing a team of freelance content editors (tasks assignment, deadlines, support)• Reviewing and correcting learning materials used during French online courses

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  The Mahjong Hostel

  Mar 2018 - Dec 2018

  Working Holiday

  Service IndustryEnsured check-in and check-out and conducted daily household tasks to ensure a clean and cozy atmosphere for the guests.

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  TIER Mobility

  Jan 2019 - Dec 2022

  • Project Support: supporting User & Product Researchers during qualitative and quantitative studies. Including internal and external recruiting, programming surveys, legal topics, and launching unmoderated tests.• Participants management: managing external & in-house recruiting, ordering and delivering incentives, organizing participants schedule & GDPR-compliance requirements.• Cross-functional alignment: aligning with other departments (CRM, Customer Care, etc...) on processes to implement and follow through.• Documentations: creating templates and optimizing current documentation on processes (e.g: incentives, recruitment process, translation).• Tools & Infrastructures management: organize Tools & equipment to facilitate ResearchTools and platform used:- Survey Monkey & Qualtrics (to program and launch surveys)- Notion for Documentation- CRM Tool for in-house Recruiting- UserTesting to set up for moderated & unmoderated testing (screener questions, set up & launch unmoderated or moderated tests, manage no-shows or cancellations)- Lokalize for surveys and email copy translation Show less • Collaborating with different internal stakeholders to drive strategic decisions around the products, services, and communications by conducting users interviews, usability testing, and analysis using affinity mapping• Coordinating research operations (e.g., schedule interviews, take interview notes, program simple surveys) to ensure efficient project execution• Coordinating research analysis (e.g., summarize interview notes, analyze survey data)• Creating decks and ensuring their quality when presenting insights & recommendations to stakeholders - including charting and other visualizations • Facilitating internal workshops to improve internal processes and tools• Supporting product team during Design sprint week (recruiting, participant management, support with guideline and interview methods) Show less

  • Junior Research Operations Manager

    Nov 2021 - Dec 2022

  • Associate User Researcher

    Nov 2020 - Nov 2021

  • Customer Service Representative

    Jan 2019 - Nov 2020
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  Booking.com

  Dec 2022 - now

  UX Ops Specialist

  Project Management:• Partner with researchers on both quantitative and qualitative research studies• Manage and coordinate the logistic of research projects with vendors and ensure that the projects runs smoothly: e-mail correspondence, vendor quote generation and comparison, interview scheduling, vendor and research coordination, invoice processing using a procurement tool• Streamlined budget forecasting by creating and automating a Cost Estimation Excel sheet and optimized price transparency with vendors by introducing an automated Pricing Template that breakdowns the costs of each services Tools & Infrastructures:• Responsible for tool access management using Passport: allowing access to the tools and retrieving rights when needed• Softwares: iValua (procurement tool) for Research projects with external vendors, JIRA and Monday.com for Project ManagementDocumentation and processes:• Created a detailed flowchart on MIRO, including documentation, to map out UX Ops process and workflow (audience: UX Ops team and the UX Craft)• Demonstrated a proactive approach to problem-solving by developing the Cost Estimation sheet and pricing templates, ultimately optimizing UX Ops process and making it easier to report quarterly budget forecast to the Finance team• Conducted independently a Desk Research on Knowledge management, content delivery and change management best practices, as the first step in the creation of an internal UX Playbooks• Created independently a UX Ops Toolkit, a Change Management Playbook for UX leads and guidelines for Informed Consents Show less