Shyam Krishna Menon

Experience

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  IPIX Solutions (IT Division of Morison Menon)

  Apr 2011 - Jun 2012

  Marketing Analyst

  • Assisted in ERP product pricing strategy for a manufacturing firm, contributing to deal closure• Collaborated with technical and implementation teams in project management phases from initiation to control• Conducted customer profiling, requirements gathering, estimating, and proposal preparation• Managed client relationships, service delivery, and pre-sale analysis, especially in the healthcare industry

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  The Himalaya Drug Company

  Jun 2011 - Oct 2013

  Entrepreneur
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  IGATE

  Oct 2013 - Jul 2015

  Senior Software Engineer

  Project: Implementation support | Client: Owens Corning• Configured SAP SD organizational structures, including sales documents, delivery, and billing• Developed functional specifications and designed reports for SAP SD processes• Offered production support post-implementation, ensuring smooth operations and issue resolution• Addressed transactional data issues in sales orders, delivery, PGI, and billing documents• Supported technical team with SAP SD functional logic and troubleshooting• Proposed permanent solutions for recurring issues arising from master data• Participated in regression testing and user manual preparation for SAP TAO and HP QC-ALM Show less

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  Capgemini

  Aug 2015 - Jul 2021

  Senior Consultant

  Project: Support and Change management | Client: Schneider Electric• Led Schneider Electric account operations focusing on resource utilization, support management, and enhancement projects in SAP SD• Facilitated direct coordination with clients and onshore managers for smooth SAP and MY Schneider Electric system deliverables• Drove enhancement project meetings, liaising with business relation managers to monitor and review project progress• Managed small enhancement projects, including business blueprint presentations and functional specifications development• Acted as the single point of contact for year-end business activities and managed inter-module data updates• Coordinated live service monitoring, ensuring timely resolution of IT and business issues based on severity• Provided functional logic support to the technical team, focusing on BAPIs and user exits• Earned multiple commendations for successful project deliveries and compelling issue resolution Show less

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  Tata Consultancy Services

  Aug 2021 - Jan 2024

  SAP SD Functional Engineer

  Project: Support | Client: Adobe Inc.• Leading Order to Cash L2 team for Adobe subscriptions, coordinating with Adobe Engineering (L3) and support teams for timely delivery• Designing system implementations aligning with business needs for cost control and efficiency enhancement in the SAP SD environment• Vital role in managing delivery and incident resolution, reducing customer escalations, and improving service quality• Overseeing critical quarterly and annual SAP Subscription management tasks for Adobe, including VIP orders and partner API scenarios• Conducting impact analysis and managing solutions for high-risk transport movements and critical service outages• Facilitating outage resolution and SAP upgrades and liaising between RW/RO systems as a functional consultant• Involved in implementing automated order processing, reducing monthly ticket count by 250-300, and minimizing false alerts• Working proficiency in payment processors like Adyen, Cybersource, Allpago, and various SAP SD tools (BART, Hendrix, Adobe Admin Console, Jira, Splunk, JEM, ServiceNow) Show less

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  Cognizant

  Feb 2024 - now

  SAP SD Functional Engineer

  Project: S4 HANA Implementation | Client: Oxford University Press• Leading the project for Oxford University Press, ensuring seamless migration, integration, and enhanced operational efficiency• Collaborating with Oxford University Press stakeholders to tailor SAP SD solutions as per requirements, facilitating process optimization• Managing cross-functional teams in agile project execution, focusing on timely delivery and quality standards• Conducting end-user training, and enhancing their ability to utilize S4 HANA's capabilities effectively• Monitoring system performance post-implementation, promptly addressing any issues to maintain uninterrupted operations and high user satisfaction Show less