Shyam Krishna Menon

Shyam Krishna Menon

Marketing Analyst

Followers of Shyam Krishna Menon189 followers
location of Shyam Krishna MenonBengaluru, Karnataka, India

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  • Timeline

  • About me

    SAP SD Consultant & Project Management Expert | Transforming Business Processes through Strategic SAP Implementations

  • Education

    • Rajagiri Centre for Business Studies

      2009 - 2011
      Post Graduate Diploma in Management Marketing & Operations
    • University of Calicut

      2004 - 2008
      Bachelor of Technology - BTech Electronics and Communications Engineering
  • Experience

    • IPIX Solutions (IT Division of Morison Menon)

      Apr 2011 - Jun 2012
      Marketing Analyst

      • Assisted in ERP product pricing strategy for a manufacturing firm, contributing to deal closure• Collaborated with technical and implementation teams in project management phases from initiation to control• Conducted customer profiling, requirements gathering, estimating, and proposal preparation• Managed client relationships, service delivery, and pre-sale analysis, especially in the healthcare industry

    • The Himalaya Drug Company

      Jun 2011 - Oct 2013
      Entrepreneur
    • IGATE

      Oct 2013 - Jul 2015
      Senior Software Engineer

      Project: Implementation support | Client: Owens Corning• Configured SAP SD organizational structures, including sales documents, delivery, and billing• Developed functional specifications and designed reports for SAP SD processes• Offered production support post-implementation, ensuring smooth operations and issue resolution• Addressed transactional data issues in sales orders, delivery, PGI, and billing documents• Supported technical team with SAP SD functional logic and troubleshooting• Proposed permanent solutions for recurring issues arising from master data• Participated in regression testing and user manual preparation for SAP TAO and HP QC-ALM Show less

    • Capgemini

      Aug 2015 - Jul 2021
      Senior Consultant

      Project: Support and Change management | Client: Schneider Electric• Led Schneider Electric account operations focusing on resource utilization, support management, and enhancement projects in SAP SD• Facilitated direct coordination with clients and onshore managers for smooth SAP and MY Schneider Electric system deliverables• Drove enhancement project meetings, liaising with business relation managers to monitor and review project progress• Managed small enhancement projects, including business blueprint presentations and functional specifications development• Acted as the single point of contact for year-end business activities and managed inter-module data updates• Coordinated live service monitoring, ensuring timely resolution of IT and business issues based on severity• Provided functional logic support to the technical team, focusing on BAPIs and user exits• Earned multiple commendations for successful project deliveries and compelling issue resolution Show less

    • Tata Consultancy Services

      Aug 2021 - Jan 2024
      SAP SD Functional Engineer

      Project: Support | Client: Adobe Inc.• Leading Order to Cash L2 team for Adobe subscriptions, coordinating with Adobe Engineering (L3) and support teams for timely delivery• Designing system implementations aligning with business needs for cost control and efficiency enhancement in the SAP SD environment• Vital role in managing delivery and incident resolution, reducing customer escalations, and improving service quality• Overseeing critical quarterly and annual SAP Subscription management tasks for Adobe, including VIP orders and partner API scenarios• Conducting impact analysis and managing solutions for high-risk transport movements and critical service outages• Facilitating outage resolution and SAP upgrades and liaising between RW/RO systems as a functional consultant• Involved in implementing automated order processing, reducing monthly ticket count by 250-300, and minimizing false alerts• Working proficiency in payment processors like Adyen, Cybersource, Allpago, and various SAP SD tools (BART, Hendrix, Adobe Admin Console, Jira, Splunk, JEM, ServiceNow) Show less

    • Cognizant

      Feb 2024 - now
      SAP SD Functional Engineer

      Project: S4 HANA Implementation | Client: Oxford University Press• Leading the project for Oxford University Press, ensuring seamless migration, integration, and enhanced operational efficiency• Collaborating with Oxford University Press stakeholders to tailor SAP SD solutions as per requirements, facilitating process optimization• Managing cross-functional teams in agile project execution, focusing on timely delivery and quality standards• Conducting end-user training, and enhancing their ability to utilize S4 HANA's capabilities effectively• Monitoring system performance post-implementation, promptly addressing any issues to maintain uninterrupted operations and high user satisfaction Show less

  • Licenses & Certifications

    • Generative AI at SAP

      SAP
      Mar 2024
      View certificate certificate
    • AI Ethics at SAP (Edition Q1/2024)

      SAP
      Mar 2024
      View certificate certificate
    • SAP Certified Application Associate - SAP S/4HANA Sales 1809 Upskilling

      SAP
      Aug 2019
      View certificate certificate
    • SAP Certified Application Associate - Sales and Distribution with SAP ERP 6.0 EhP7

      SAP
      May 2020
      View certificate certificate
    • Getting Started with Support from SAP (Support Accreditation) - Record of Achievement

      SAP
      Apr 2025
      View certificate certificate
    • SAP Certified Associate - SAP Activate Project Manager

      SAP
      May 2020
      View certificate certificate
    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Nov 2023
      View certificate certificate