Ann Nguyen

Experience

• 

  Walgreens

  Apr 2008 - Aug 2012

  Certified Pharmacy Technician

  Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy. Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient. Set up and modified patient profiles in Intercom-Plus to include current information such as medications and insurance details. Entered and processed patients' prescriptions into internal system. Answered incoming phone calls and addressed questions from customers and healthcare providers. Stocked, labeled and inventoried medication to keep accurate records. Show less

• 

  Walmart

  Oct 2014 - Dec 2014

  Pharmacist Intern

  Educated patients on possible drug interactions, potential side effects and optimal methods of administration. Performed blood pressure and blood glucose tests on patients. Discussed medical histories with patients to provide most effective medical advice. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Shadowed senior pharmacy staff to learn proper procedures. Recommended OTC devices or medication options to help mitigate individual symptoms under preceptor's supervision. Vaccinated patients to provide immunity against influenza, pneumonia and other diseases. Show less

• 

  Walgreens

  Aug 2016 - now

  Performed typical retail pharmacy duties, including prescription verification, medication dispensing, and patient counseling.Provided excellent customer service and ensure compliance with all state and federal pharmacy regulations.Collaborated with pharmacy technicians and other staff to maintain an efficient workflow.Flexibly worked with different schedules and actively helped other stores at various locations upon arising high demands or staff shortages.Learned and collected valuable working experiences from different pharmacy settings.Expanded network and offered services to a wider range of patients' populations. Show less Supervised staffs including hiring and training pharmacy staffs.Assigned tasks , evaluated staff performance and providing feedback (i.e. KPIs, Scores Cards).Ensured store compliance with all pharmacy laws and regulations with consistent, average compliance scores of 90% and above.Maintained pharmacy records and documentation.Performed regularly inventory checks to prevent shortages and expired medications.Collaborated with Healthcare Providers such as Village MD through daily clinical consultations and monthly qualitative meetings to improve patients' safety and wellbeing. Show less Processed over 300-450 prescriptions per day in busy pharmacy achieving decreased customer waittimes and maintaining excellent customer satisfaction.Excelled in customer service, increasing customer retention and survey score by 5%-10%.Trained and supervised 10 pharmacy technicians and externs, improving performance by 12%.District Championed consecutively in providing MTM services to improve patient adherence and reduce medication errors.Verified prescriptions by promised time , encourage 90 day-supply enrollment for patients' time savings and conveniences.Provided consultations and answered inquiries from patients, healthcare professionals and physiciansregarding drugs, potential side effects and specified use.Collaborated with colleagues, technicians and leading pharmacists in effective prioritization andfilling of orders.Vaccinated patients to provide immunity against Covid-19, influenza, pneumonia and other diseases. Show less

  • PRN Pharmacist

    Aug 2024 - now

  • Pharmacy Manager

    Mar 2022 - Aug 2024

  • Pharmacist

    Aug 2016 - Mar 2022