Nick Gittens

Experience

• 

  Nationwide Building Society

  Feb 2011 - Aug 2018

  Accountable for leadership of Strategy, Planning & Insight functions covering all aspects of Target Operating Model and its relationship with the broader multichannel distribution strategy. Breadth of role extended to include specific responsibility for location intelligence, programme planning, investment and subsequent evaluation (research, analysis & insight). Accountable for establishing and leading process improvement teams within branch channel, and the roll out of assets (hardware & software) to support improvements in customer, colleague and business performance.

  • Head of Strategy, Planning & Insight

    Nov 2015 - Aug 2018

  • Head of Transformation

    Feb 2013 - Oct 2015

  • Head of Service Improvement

    Feb 2011 - Jan 2013
• 

  St. James’s Place

  Sept 2018 - Aug 2021

  • Led readiness focused on ensuring all user groups were ready to use and support Salesforce CRM and the maintenance of £57m gross daily investment inflows, whilst facilitating a transition away from Microsoft Dynamics.• Led readiness focused on ensuring all user groups were ready to use and support new platform and processes in support of £69.1 billion migration of pension and saving accounts from legacy mainframe application to integrated registry platform (Bluedoor & Percana). • Led Service Improvement spanning product ownership of digital tooling, and associated data analysis, insight, through to execution.• Led delivery of functionality that enabled advisers to reduce processing cycle times by 34% through standardisation and automation.

  • Head of Readiness

    Apr 2020 - Aug 2021

  • Head of Service Improvement

    Sept 2018 - Mar 2020
• 

  Openreach

  Jul 2021 - now

  Principal, Transformation

  Accountable for leadership of Transformation & Change community. A team of multi-disciplinary colleagues, partnering across the portfolio to deliver bottom line value through simpler field operations, smarter back office functions and richer actionable insights.