Mangalaselvi Meerasingam

Experience

• 

  Prudential Assurance Malaysia Berhad

  Dec 2010 - now

  I currently hold the position of Senior Manager, Group Claim & Payment, where I excel in strategic planning and operational management. My responsibilities encompass overseeing claims processing, evaluation, and settlement. I ensure compliance with company policies and legal standards, conduct investigations, and coordinate with legal counsel to protect against fraudulent claims. My role involves client interaction, training management, and risk assessment. I also contribute to cost control measures and liaise with senior management for goal assessment. عرض أقل As Deputy Manager, I supervised two key areas: the Medical Claim Helpdesk and Training. In the Medical Claim Help Desk, my responsibilities included overseeing a team handling denied claims, appeals, and managing bills exceeding LOS, while also creating a guide for Claim Assessors. As a Trainer, I conducted training for new hires and provided ongoing support to existing Claim Assessors, covering new products, processes, skill development, and career advancement. Additionally, I organized agency roadshows and training sessions on claims-related topics to foster knowledge sharing and collaboration. عرض أقل

  • Senior Manager

    Sept 2022 - now

  • Manager – Group Claim & TPA Management

    Apr 2019 - Sept 2022

  • Deputy Manager, Medical Claim Helpdesk & Trainer

    Oct 2015 - Apr 2019

  • Assistant Manager, Life Medical Claim

    Apr 2013 - Sept 2015

  • Executive, Life Medical Claim & Payment

    Dec 2010 - Mar 2013