Albert (Bud) Herrod

Experience

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  BNY Mellon

  Jan 1995 - Jan 2005

  • Lockbox Operations Helpdesk Specialist

    Jan 2003 - Jan 2005

  • Lockbox Operator/Data Entry Specialist

    Jan 1995 - Jan 2003
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  Captain Harry R Stauffer Memorial Golf Outing

  Aug 2003 - now

  Founder, Organizer, and Chairman

  The Captain Harry R. Stauffer Memorial Endowed Scholarship Fund at Gannon University was created in July 2003Running the Memorial Outing for 16 years and have raised approximately $100,000 from local and national business sponsorships, golfers, and fundraisersResponsible for selecting eligible recipient of the Scholarship yearlyOrganizing of over a 100 golfers, course management, banquet, and auction event

• 

  BNY Mellon

  Jul 2005 - now

  Manage 2 support teams that assist in maintaining system requirements and functional design specifications to meet user needs and to ensure design and integration standardsEffectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance24/7 2nd level support and provides 3rd level support when needed for 7000 internal and external users in eight different sites across the country to achieve high availability and performance, ensuring that all customer SLA’s are metDirect contact for multiple users at various sites and business units because of my in depth knowledge of all systems and processes as well as the helpfulness to get issues resolved in a timely manner and my customer first approachPlatforms include open VMS, Windows 10, UNIX, Mainframe, Telnet, Linux, SQL Server 2016, Server 2016, and Server 2019, Web Servers for Client facing Web Based Applications(IIS), Web Application Servers for internal Web Based ApplicationsApplications include Deluxe, Kofax, and InstabaseManaging and overseeing of Computer Administration projects. (Successfully design and implement highly available Disaster Recovery Site which decreases downtime from a 72 hour outage to 12 hours, Exceeded expectations on moving legacy data from old archive system to new long term archive system 3 months earlier than expected and had an impact to save 20% on storage space)Maintain (rebuild tables and indexes), 2 TB MS SQL Long Term Archive Database to give customers quicker response timesExecuting multiple arrangements of Lockbox Sites including upgrades to hardware and software, site closures, new system installations, relocation of lockbox sites with existing hardware, moved 2 lockbox sites to new locations, created a brand new lockbox site from empty office space to operational and fully functional, and created a disaster recovery site from empty office space to operational and fully functional Show less Maintain system requirements and functional design specifications to meet user needs and to ensure design and integration standardsEffectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance24/7 2nd level support and provides 3rd level support when needed for 7000 internal and external users in eight different sites across the country to achieve high availability and performance, ensuring that all customer SLA’s are metDirect contact for multiple users at various sites and business units because of my in depth knowledge of all systems and processes as well as the helpfulness to get issues resolved in a timely manner and my customer first approachPlatforms include open VMS, Windows 2000, Windows XP, Windows 7, UNIX, Mainframe, Telnet, Linux, SQL Server 2000 and SQL Server 2005, Server 2008, Web Servers for Client facing Web Based Applications(IIS), Web Application Servers for internal Web Based ApplicationsApplications include Wausau, Vicor, and IntegraPayManaging and overseeing of Computer Administration projects. (Successfully design and implement highly available Disaster Recovery Site which decreases downtime from a 72 hour outage to 12 hours, Exceeded expectations on moving legacy data from old archive system to new long term archive system 3 months earlier than expected and had an impact to save 20% on storage space)Maintain (rebuild tables and indexes), 2 TB MS SQL Long Term Archive Database to give customers quicker response timesExecuting multiple arrangements of Lockbox Sites including upgrades to hardware and software, site closures, new system installations, relocation of lockbox sites with existing hardware, moved 2 lockbox sites to new locations, created a brand new lockbox site from empty office space to operational and fully functional, and created a disaster recovery site from empty office space to operational and fully functional Show less Assist internal clients with troubleshooting computer issues ranging from frozen terminals to recreating transmissions. 24/7 escalation support of eight different sites across the country.Platforms include open VMS, Windows 2000, Windows XP, UNIX, Mainframe, Telnet, Wausau, Vicor, IntegraPay, Linux, SQL Server 2000 and SQL Server 2005, Server 2008Managing and overseeing of Computer Administration projects.Executing multiple arrangements of Lockbox Sites to new locations.Involved with Disaster Recovery testing. Show less

  • Vice President, Spec. Prod Svcs App Sup Team Manager

    Jan 2023 - now

  • Vice President, Spec. Prod Svcs App Sup

    Mar 2010 - Jan 2023

  • Software Support Specialist I

    Jul 2005 - Mar 2010
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  Apple

  Dec 2016 - Jul 2019

  Specialist