Daisy Alejandra Gutiérrez Aristizábal

Experience

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  Grupo C Lozano Frexco

  Jan 2009 - Nov 2011

  Labor Welfare Coordinator

  • Delivered team member services and customized employee programs focused on optimizing labor relations and communications.• Facilitated communication and collaboration with more than 500 employees and management to encourage teamwork and rapport.• Developed comprehensive employee relations programs and initiatives to increase organizational engagement.• Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.• Partnered with private and chain retailers to provide grocery options for the families of the employees and purchased over six homes for employees through the Family Compensation Fund. Show less

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  Ladyjo Gutierrez Moda

  Aug 2011 - Dec 2022

  Customer Service Agent

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.• Processed customer service orders promptly to increase customer satisfaction. Show less

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  Instituto Municipal del Deporte y la Recreación IMDER Tuluá

  Jan 2014 - Dec 2019

  Communications Coordinator

  • Managed administrative logistics of events planning, event booking, and event promotions.• Designed and implemented efforts to publicize events and promote sponsorships.• Brainstormed and implemented creative event concepts and themes for childs and adults.• Developed marketing content such as blogs, promotional materials, and advertisements for social media.• Achieved national recognition for the athletes representing the Tulua municipality in the various contests that they participated in. Show less

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  Audiocom IPS

  Feb 2022 - Aug 2022

  Communications Coordinator

  • Developed new channels to keep internal teams’ updates, as well as communicate effectively with vendors, customers, and members of media organizations.• Created content for company intranet and regularly posted documents, updates, and clear communications pathways.• Leveraged analytics to optimize communications strategies, better targeting audiences and achieving desired engagement and responses.• Led the development of a communications plan with the primary purpose of boosting the satisfaction of the internal customers and, as a result, increasing productivity (among employees) by 60 percent. Show less