Greg Smith, BCLC, CHC

Experience

• 

  Blue Cross and Blue Shield of Alabama

  Apr 1990 - now

  Provided an atmosphere of safe and cooperative communication that grew business with a well known chemical company from a base of 2,000 subscribers to more than 25,000 in two yearsImplemented highly effective leadership coaching skills that have resulted in a personal customer retention rate exceeding 99.5%Developed, organized and directed a new initiative in 2014 that enhanced the ability of our Account Management Team in Large Group Sales to achieve a high first pass accuracy rate with implementing key changes for the 2015 plan yearRepresented Large Group Sales on process improvement measures including First Call Resolution, Customer First, Group Implementation Enhancements, Group Access Development and Benefit Accuracy Reviews Initiated and maintained relationships with customers that have resulted in brand loyalty Created a plan to help a local corporation lower their overall operating costs by finding a means to move them from an antiquated processing system with their current medical clinic to a credible self-insured plan with Blue Cross and Blue Shield of Alabama. The result was an immediate savings in the first year in excess of $1,500,000Leveraged coaching and consulting skills to help a local hospital develop a long term wellness plan to improve associate health which resulted in reduced costs to the plan and move more employees from a competitor to Blue Cross and Blue Shield of Alabama Show less Strategically utilized market data and sales experience to facilitate the sale of voluntary life products to a national banking corporation resulting in $1,000,000 of annualized premiumCreated opportunities with small group customers to take advantage of low cost trends in the 1990’s to sell multiple product lines including medical, dental, life and disability insuranceAnalyzed utilization data and resources to develop benefit plans for small to large group customers to meet stated criteria of high impact and low cost plansNegotiated with both management and union leaders of a national wood products corporation to find solutions to ongoing disputes over benefit distribution resulting in health plans that met the required criteria of both sides Show less

  • Manager, Large Group Services

    Sept 2020 - now

  • Account Manager

    Aug 1998 - Sept 2020

  • Group Service Representative

    Aug 1993 - Aug 1998

  • Customer Account Representative

    Apr 1990 - Aug 1993