Jennifer Torres

Experience

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  Hoteles Spiwak

  Oct 2021 - Jun 2022

  Hotel Receptionist

  • Welcoming guests and registering their arrival.• Addressing guests' questions and requests.• Answering phones and transferring calls to the appropriate area.• Using hotel management software to schedule reservations.• Receiving payments from guests.

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  Cultural Care Au Pair

  Jun 2022 - Nov 2022

  Child Care Specialist

  Cared for three children (aged 4, 3, and 2 y/o) as part of an international exchange program in the United States with the purpose of studying English.

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  Sonesta Hotels

  Nov 2022 - Jun 2023

  Guest Services Manager

  • Inform guests about the various services and facilities available at the hotel, as well as the restaurant and bar hours, services included in the vacation package booked, and those not included.• Report daily incidents and relevant comments to improve future service.• If the client books their airport transfer with the hotel, ensure that transportation is ready 24 hours before their arrival.• Resolve problems and handle complaints from each guest.• Provide technical support to other departments if necessary.• Display a high level of professionalism, enthusiasm, and knowledge when performing duties.• In customer service at a hotel, maintain continuous communication with the other departments that make up the hotel.• Increase hotel revenue by using sales techniques to promote additional hotel services.• Answer emails and reviews from guests. Show less

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  Cisco

  Jun 2023 - Oct 2024

  Customer Success Specialist

  • I lead conferences for our clients, addressing their concerns and assisting them with the adoption process of CX CLOUD.• Facilitated seamless onboarding of customers to Cisco products (CX Cloud) and services.• Cultivated strong customer relationships, serving as the primary point of contact for inquiries and issues.• Provided proactive support and recommendations to enhance customer experience.• Delivered comprehensive training and resources to optimize product utilization.• Monitored performance data to identify improvement opportunities.• Collaborated with sales teams to ensure successful renewals and identify upsell opportunities. Show less

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  Disney+ Hotstar

  Jul 2024 - Oct 2024

  Customer Service Agent
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  Doctor Derby's Pinole Clinic

  Oct 2024 - now

  • Medical Assistant

    Oct 2024 - now

  • Medical Assistant

    Oct 2024 - Oct 2024