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Dawn Fisher

Dawn Fisher

Manager

Followers of Dawn Fisher180 followers
location of Dawn FisherLexington, South Carolina, United States

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  • Timeline

  • About me

    Client Services Manager at KRJ Consulting

  • Education

    • University of South Carolina

      1989 - 1991
      BS Psychology

  • Experience

    • Roper St. Francis Healthcare

      Mar 1997 - Feb 2005
      Manager

      Desktop Services Manager: Promoted to manager of frontline and second tier IT support for hospital system including project management and implementation, software selection, vendor relationships, budget preparation, strategic planning, service level tracking, and training.

    • SCANA

      Feb 2005 - Jan 2011
      Contact Center Manager

      Contact Center Manager: Managed day to day operations of 200-person contact center including preparation and dispensation of $12 million dollar budget, training, addressing personnel issues, meeting service level agreements, and implementing new technologies.

    • Avtec Inc.

      Jan 2011 - May 2019

      Served in role with increased responsibility and scope including: technical support desk operations, tracking and resolving system escalations, and technical training; system implementations including: scheduling, generating price quotes for on-site services, communicating with managers and senior leadership; and administering company-wide Salesforce CRM system.

      • VP Services & Support

        Feb 2017 - May 2019

      • Customer Support Manager

        Jan 2011 - Feb 2017

    • O.B. One Communications

      Jul 2019 - Jan 2023
      COO

    • KRJ Consulting, LLC

      Feb 2023 - now
      Client Services Manager

  • Licenses & Certifications