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Leonardo Gusmao

Leonardo Gusmao

Production - Sound Technician

Followers of Leonardo Gusmao486 followers
location of Leonardo GusmaoGreater Madrid Metropolitan Area

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  • Timeline

  • About me

    Client Delivery Manager at Cigna Healthcare

  • Education

    • IES Avenida De Los Toreros

      2007 - 2009
      Bachillerato Literature

    • Universidad Politécnica de Madrid

      2009 - 2010
      Software engineering Computer Software Engineering

    • CES, Escuela Superior de Imagen y Sonido

      2010 - 2012
      FP Superior Sonido sound

  • Experience

    • A3 Media

      Jan 2013 - Jun 2013
      Production - Sound Technician

      Production/Sound TechnicianLive broadcast sound mixingDirect productionPre-recording technician

    • MAPFRE

      Oct 2013 - Sept 2015
      IT Analyst

      Interact with customersKeep records of issues and escalationsResolve Mapfre employee IT requestsWorldwide IT resolution

    • Cigna

      Oct 2015 - Nov 2022

      Coordinate daily workload/absences/holidays Project developmentImprove systems and internal processesCreate specialized tools Guide and train analystsOrganize leaves and holidays, plan workloadEstablish interpersonal relationshipsIdentify compliance requirements Analyze employee benefitsOrder international paymentsFollow compliance regulationsOptimize IT solutions

      • Customer Service Team Leader

        Dec 2016 - Nov 2022

      • Claims Team Lead

        Feb 2016 - Dec 2016

      • Benefits Analyst

        Oct 2015 - Feb 2016

    • Cigna Europe

      Nov 2022 - now
      Client Delivery Manager

  • Licenses & Certifications

    • Master in Digital Mastering

      CES, Escuela Superior de Imagen y Sonido
      Jan 2012

    • Master in Digital Marketing

      CES, Escuela Superior de Imagen y Sonido
      Jan 2012

    • Sound

      CES, Escuela Superior de Imagen y Sonido
      Jan 2010