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Sindisiwe Khumalo

Sindisiwe Khumalo

Liaison Officer

Followers of Sindisiwe Khumalo31 followers
location of Sindisiwe KhumaloDurban, KwaZulu-Natal, South Africa

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  • Timeline

  • About me

    Efficient Liaison Officer | Client-focused | Solution-Based

  • Education

    • ABSA (BANK SETA)

      2022 - 2022
      NQF Level 4: Further Education and Training Banking Finance

    • Anchorlite College

      1996 - 1998
      Diploma in Public Relations Finance, General

    • Menzi High School

      1993 - 1994
      Diploma in Public Relations Public Relations Grade 12

      Activities and Societies: Debate Society Netbal

    • Regent Business School

      2022 - 2023
      NQF Level 7: Advanced Diploma in Financial Management Finance NQF Level 7

  • Experience

    • Absa

      Apr 2008 - now
      Liaison Officer

      Managing the institutions nominated External Debt Collecting (EDC) Agencies, to recover and manage bad debt on external clients. Compiling EDC's daily performance stats.Ensuring urgent queries escalated are resolved within Service Level Agreement (SLA).Conducting daily contact by communicating, auditing performance in accordance to SLAAccurately reporting on Management Information (MI).Minuting and keeping payment file records.Maintaining a high level of professionalism with Clients, EDC and Management. Show less

  • Licenses & Certifications

    • Certificate in Consumer Credit in Business Skills (Credit Business School)

      Edcon
      Jan 2004

    • Credit Management 2 (Credit Skills and Management Pty Ltd)

      Edcon
      Jan 2004

    • NQF Level 4 Electronic Recognition of Prior Learning (eRPL) programme

      Absa Group