Willian Rafael Marques

Experience

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  Bosch Brasil

  Jan 2010 - Jan 2016

  Production Operator

  Maintenance of CNC production machines.Responsible for training employees on machines, habits, and the corporate environment on the factory floor.Assist in production by performing tasks such as packaging, weighing, labeling, and other predominantly manual operations, ensuring quality standards and compliance with approved manufacturing guidelines.Wash packaging materials when necessary and maintain records and predefined production controls.Maintain simple records and controls related to manufacturing processes.Conduct quality control to ensure products meet defined parameters, taking necessary measures to ensure the normal diesel pump process, and rejecting any products/materials identified as non-compliant with current quality standards. Exibir menos

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  The Merrion Inn

  Jun 2016 - Mar 2019

  Bar Waiter

  Receive customer orders and deliver meals and beverages.Manage the functional organization of the premises and maintain the ambiance.Collaborate with the specialized Barista to serve the local clientele.Receive deliveries from the beverage stock.Verify quality and stock according to orders.During busy periods such as large events or crowded dinner services, provide assistance in the kitchen as an assistant cook, among other immediate needs.

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  Lao-Bao International - Porto

  Mar 2019 - Jul 2020

  Sales Team Supervisor

  Relationship Management: Managed internal and client relationships to ensure effective communication and build customer loyalty, resulting in increased revenue due to excellent service.Team Leadership and Management: Led and guided teams in daily task execution, prioritizing the achievement of monthly goals. This involved monitoring team performance and motivating them to achieve exceptional results.Inventory Control: Closely supervised inventory control to ensure timely restocking, ensuring products were readily available for customers.Internal Process Mapping: Developed and implemented effective internal processes to optimize team performance, identifying areas for improvement and implementing solutions.Creation of Daily Activity Tables: Developed detailed daily activity tables to guide task execution and provide a clear method of monitoring and assessing progress. Exibir menos

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  Projeto Adapt Media

  Jan 2020 - Jan 2023

  Digital Marketing Account Manager

  B2B customer service,Strategic planning for generating qualified leads,Setting up and running paid media campaigns,Creation and application of strategies in Google ads and Meta Ads campaigns,Proactively identifying risks and problems that could impact the success of the project and developing mitigation strategies,Monitoring and analyzing customer success metrics - KPIs.