Shubham Prabhakar

Experience

• 

  Concentrix

  Sept 2019 - Jun 2024

  • E-Services Lead Operations

    May 2022 - Jun 2024

  • Technical Support Specialist

    Sept 2019 - Jun 2024
• 

  APROPOS TECHNOLOGIES PRIVATE LIMITED

  Apr 2024 - now

  Assistant Manager

  Dynamic Assistant Manager with 5 of experience in the fast-paced environment of Business Process Outsourcing (BPO). Demonstrated expertise in leading and motivating teams to achieve operational excellence and exceed client expectations. Proficient in managing day-to-day operations, including workforce scheduling, performance monitoring, and quality assurance processes. Skilled in identifying areas for process improvement and implementing innovative solutions to drive efficiency and cost-effectiveness. Proven track record of fostering a collaborative and customer-centric culture to enhance client satisfaction and retention. Possesses strong communication and interpersonal skills, with a focus on building rapport with clients and stakeholders. Committed to driving continuous improvement and delivering results in a high-pressure, deadline-driven environment. Show less