Ashley Scheid, MA

Experience

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  Pueblo Arts Alliance

  Dec 2014 - Feb 2016

  Press and Media Specialist

  I served as Press and Media Specialist at Pueblo Arts Alliance where I developed a public engagement and recruitment plan focusing on media coverage and open communication with members of the public. I also created written copy for media channels used to recruit new members to the alliance and to gain public support. Moreover, I managed multiple communications channels, including email marketing and customer service programs. Here, I maintained communication quality standards for all forms of communication, ensuring a high level of professionalism and creating a unified voice for the organization. I also spearheaded the content creation for the newsletter, creating opportunities to attract new customers and promote engagement with the community. Show less

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  MJE Marketing Services

  Mar 2016 - May 2017

  Public Relations and Marketing Assistant

  As a Public Relations and Marketing Assistant, I collaborated with company representatives to improve the company’s overall public image and to improve marketing operations. I also supervised special projects as needed focusing on efficiency and delivering quality experiences and established new communication channels for marketing operations, including social media channels. Additionally, I designed, implemented, and managed KPI tracking operations for marketing operations. Several of my important contributions included: ♦ Led the planning and launch of the Social Media Marketing Service business unit, effectively creating a new revenue stream for the company.♦ Deployed analytical systems to collect performance data for social media channels used to drive improvements and customer engagement.♦ Contributed to the design of the marketing and communications plans, providing insight into specific areas, and coordinating research and reporting for other areas.♦ Managed multiple social media calendars for clients and the company, ensuring consistent engagement with customers, and improving quality assurance processes. Show less

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  Alaska Airlines

  May 2017 - Oct 2020

  As a Flight Attendant, I spearhead in-flight customer experience management processes focused on providing the best possible experience. I also develop the customer experience management plan based on the company’s brand model to provide consistent and high-quality services. Furthermore, I facilitate effective communication with the crew, taking the initiative to resolve problems as they arise. Here, I monitor in-flight activities to improve the overall customer experience and enforce safety procedures throughout each flight. I also serve as the primary connection between passengers and the flight crew using effective customer experience management strategies to resolve problems and keep customers happy. Show less I started working as a Flight Attendant and was promoted to a Supervisor position. I oversaw the training and management of more than 200 flight attendants focusing on revamping established policies and implementing new operational policies based on data-driven strategies. I was also responsible for deploying performance management systems to collect key performance metrics data and provide detailed insights for improving operations. In addition, I catalyzed change in operations focusing on improving communications with customers and successfully managed a remote team to coordinate in-flight services and create a better work environment. Some of my significant accomplishments included: ♦ Implemented a change in the company’s employee communication policy that improved the overall employee experience.♦ Managed remote teams to complete projects and analyze performance data.♦ Refined the workplace culture resulting in higher job satisfaction levels.♦ Created the model for training and staff management that improve collaboration between departments across the division. Show less Alaska Airlines is a domestic legend carrier and 12 time JD Power Award recipient. Placing customer experience as a top priority, Alaska empowers its employees to do what’s right to create a memorable experience. • Embody company brand and ethos thought diverse guest interactions.• Create memorable and lasting impressions for guests to boost customer loyalty.• Uphold required training and certification credentials and skills.• Ensure adherence to safety procedures on every flight.• Maintain open and consistent communication with flight crew and management. Show less

  • Flight Attendant

    May 2020 - Oct 2020

  • Supervisor, Inflight Base Operations

    Nov 2018 - May 2020

  • Flight Attendant

    May 2017 - Nov 2018
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  AMN Healthcare

  Oct 2020 - Dec 2020

  Recruiter
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  Aya Healthcare

  Jan 2021 - now

  • Healthcare Recruiter

    Jul 2021 - now

  • Recruiting Assistant

    Jan 2021 - Jul 2021