Stacey Fletcher

Experience

• 

  SSE plc

  Jul 2006 - Jul 2010

  • Final Accounts Team Manager

    Jan 2008 - Jul 2010

  • Homemoves Team Manager

    Jul 2006 - Jan 2008
• 

  SSE plc

  May 2011 - Dec 2021

  Sales Operations Manager for Domestic New Connections and New Acquisitions which includes Energy, Home & Essential Services & Telecoms.Leading 8 Team Managers and 100+ Telephony agents.Performance managing a multi-skilled sales area(Energy,Telco & Home Services Insurance) producing year on year growth in a multi channel environment. Maintaining and exceeding the customers expectations with a GPTW score higher than the industry average and an inclusive and engaged workforce who support and contribute to not only our growth but our every changing environment.Fantastic stakeholder Engagement with the ability to tailor my approach and communication to varying levels from agent to Director Show less

  • Sales Operations Manager

    Nov 2015 - Dec 2021

  • Customer Service Manager Partnership Services

    Sept 2014 - Oct 2016

  • Welcomeline Team Manager (Sales)

    May 2012 - Sept 2014

  • New Customer Enquiries Team Manager

    May 2011 - Apr 2012
• 

  SSE Retail part of the OVO Group

  Sept 2014 - Dec 2021

  Membership Sales Operations Manager
• 

  SSE Energy Services part of the Ovo Group

  Jan 2020 - Dec 2021

  Sales Operations Manager
• 

  OVO

  Dec 2021 - now

  • Outsourced Partners Senior Operations & Strategy Lead

    Feb 2025 - now

  • ZCLA Group Lead (Senior Operations Manager)

    Apr 2022 - Feb 2025

  • Operations Manager,Second Line Care

    Dec 2021 - Apr 2022