Slim Kaâbi

Experience

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  Convergys

  Oct 2005 - Oct 2022

  Client Support Manager

  • Conducted regular staff assessments to determine underachieving employees requiring further training or assistance.• Motivated teams to meet performance targets by awarding achievements and celebrating milestones.• Maintained excellent employee satisfaction by creating positive, friendly, and supportive working environments.• Led new staff onboarding and training, enhancing product knowledge and setting best practices.• Addressed and resolved employee matters during shift management, including work schedules, complaints, queries, and conflicts.• Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns.• Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.• Defined clear priorities and production quality standards to achieve desired result within agreed timescale.• Monitored manufacturing variances to resolve product process and equipment problems.• Increased productivity and reduced material waste to establish coherence. Show less

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  Concentrix

  May 2022 - Apr 2023

  Change Manager

  • Modelled business processes to identify strengths, weaknesses, and opportunities for improvement.• Developing change management plans for projects and/or change initiatives.• Evaluating the impact of planned organizational change.• Identifying risks and developing risk mitigation tactics.• Identifying and managing anticipated resistance to change• Turned corporate mandates into actionable directives for mid- and low-level staff.• Monitored staff performance and developed improvement plans.• Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.• Directed daily operation of the business and flexed with changing demands to consistently meet objectives.• Drove company growth with proactive mindset and results-oriented plans for business operations.• Coordinated strategic plans for administrative services management and optimization to best use available resources.• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results. Show less

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  ADP

  May 2023 - now

  Team Lead Manager