Shehab Mohd

Experience

• 

  AIRARABIA

  Jun 2010 - Oct 2014

  Call center agent , Notify Department and Acting Team Learder

  •Answer customer calls professionally, Handling and resolving customer complaints and inquiries while exhibiting excellent verbal communication skills and overcoming expected performance and speed targets•Follow up with out stations if there is any delays to inform the passengers.•leading the floor and handle all complain and all problems from the passengers and the staff.

• 

  Sharjah Aviation Services

  Nov 2014 - Mar 2017

  HR Executive

  * Ensure all visas (new, renewal, cancellation etc) are typed in time according to sop.* Preparing for medical schedules for new employees and visa renewal.* Coordinate and follow up with the P.R.O for the visas status & all related issues (also with recruitment for the new joiners)* Follow up with HR /Admin Coordinator for issuing the medical certificates @ coordinate with the driver to collect it for attestation.* Maintain visa details list, with new joiners and leavers and also send in time renewal reminders to coordinators to ensure the application are submitted on time.* Control passport release for staff after getting appropriate approval.* Maintain passport list and make sure all the passports and submitted back to the HR office after the given period of time.* Reports as required i.e visa details, passport details, etc.* Answer telephones, responds to queries from staff and explain and provides correct information regarding the process and requirement for visa, etc.* Carries out other tasks as requested.* In-charge of the petty cash for the department. Ensure all expenses are within approved limits. Prepare reports for review by Finance. Accounts all expenses with necessary supporting documents.* Modify and improves filing systems, or implements new filing systems.* Ensure that all new employees are given their identity cards and travel cards on time. Show less

• 

  Air Arabia

  Mar 2017 - now

  • Key Account Manager

    Jan 2023 - now

  • Sales Executive

    Mar 2021 - Jan 2023

  • Sales Manager

    Mar 2020 - Mar 2021

  • Key Account Executive

    Mar 2017 - Mar 2020