Experience

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  Mtn

  Jan 2006 - Jun 2007

  Customer service agent

  Providing a service for handset and network related queries for consumers on the MTN network. I worked on 3 line, English, Zulu and Xhosa and was highly competent in my role. Biggest highlight of my tenure at MTN was being recommended for a supervisor position, in the middle of my probation period. My frequently appeared on the list of Best performing Agents of the week, circulated to the entire company.

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  South african breweries

  Oct 2008 - Dec 2011

  Account manager

  • Call and service all listed customers in the greater KwaMashu, Ntuzuma, Newlands and Chesterville areas so as to maximise sales volume and market share for SAB.• Implement national/regional promotions in relation to the segmented channel management process. • Maintain correct stock levels within segments. • Develop sound business relationshipss and maintain customer call rate as per SAB tailored service packages sector. • Provide merchandising support and handle Customer and Consumer complaints and queries in your territory and on behalf of SAB• Determine pre-call planning objectives, Manage B.T.L. placements. • Take best care of all company assets, i.e Motor Vehicle, Cellphone and not abuse resources. Show less

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  Unilever

  Jan 2012 - Dec 2012

  Assistant brand developement manger

  • Supports the Brand Development manager in delivery of innovation and renovation projects to the agreed milestones/timelines and to the high quality standards set (OTIF). • Develops an in-depth understanding and become an expert in regional markets – the business environment in which the brands compete including category segments and channels. • Builds a holistic understanding of consumers and shoppers. Responsibilities • Manages small innovation projects or clearly defined sections of a bigger project coached/supervised by brand development manager. • Assists in the development of consumer insights and the development of global innovation (including packaging) and communication programmes working closely with the CMI team, agencies and other functional teams ie. supply chain, finance to ensure excellent delivery and implementation. • Identifies solutions and make recommendations to improve effectiveness based on performance monitoring. Show less

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  South african breweries

  Dec 2012 - Mar 2016

  • Call and service all listed customers in the greater Durban CBD, so as to maximise sales volume and market share for SAB.• Implement national/regional promotions in relation to the segmented channel management process. • Maintain correct stock levels within segments. • Develop sound business relationshipss and maintain customer call rate as per SAB tailored service packages sector. • Provide merchandising support and handle Customer and Consumer complaints and queries in your territory and on behalf of SAB• Determine pre-call planning objectives, Manage B.T.L. placements. • Take best care of all company assets, i.e Motor Vehicle, Cellphone and not abuse resources. Show less • Be a custodian of an assigned Brand, for the entire KZN Region. Castle Lite Premium Lager was my assigned brand.• Build and maintained successful relationships with Event organizers, role players within the Council, Media as well as internal stakeholders for the benefit of the assigned brand and SAB.• Execution management: I looked after all Regional Events including : The Durban Jazz Festival, The Ugu Jazz Festival , Durban Underground, Good Sundae, Vodacom Durban July Pre & After parties. In all these listed events, I would negotiate the involvement and partnershhip of SAB. I would conceptualize an activation and see to its execution and best management , whilst driving consumption , consideration and loyalty levels to/of the Castle Lite Brand• Ensured integration with sales & District Reps to ensure that there’s Alignment with brand objectives and Brand Strategy• Identified eventing opportunities for other SAB Brands targeting the right consumers • Completion of an after Action Reviews for all events executed • 3rd Party Management – ensure clear Briefs & Trained promoters • Budget management to ensure spend effectiveness Show less

  • Account Manager Formal On Premise & Main Market

    Apr 2014 - Mar 2016

  • Experiential Events Representative

    Dec 2012 - Apr 2014
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  Flash group

  Mar 2016 - Aug 2024

  • Strategise and plan for the growth of the Flash Brand• Drive all aspects related to retail and sales marketing and branding• Integrate with the Sales Division, Product teams and the rest of the business to deliver best practice and innovation, ensuring consistent Flash identity and visibility of products and services in all channels.• Manage and accout for spend againt the set budget• Develop and implement brand/product specific campaigns• Over-see all branding and branded communications to the market i.e posters, banners, kiosks, facebook posts, competitions Show less

  • Key Account Manager

    Jun 2019 - Aug 2024

  • Brand Manager

    Oct 2018 - May 2019

  • Marketing Campaign Manager

    Apr 2017 - Oct 2018

  • Brand Marketing Manager

    Mar 2016 - Mar 2017
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  Africanbank

  Aug 2024 - now

  Partner manager