Experience

• 

  Zenos it training

  Sept 2010 - Jan 2011

  Apprentice

  Apprenticeship program to learn vendor qualifications for the IT industry.

• 

  Epson uk ltd

  Apr 2011 - Oct 2011

  Dealt with home and small business users directly on the phone to resolve technical issues with their printers. Dealt with home and small business users directly on the phone to resolve technical issues with their printers.

  • 2nd Line Technical Support Engineer

    May 2011 - Oct 2011

  • 1st Line Technical Support Engineer

    Apr 2011 - May 2011
• 

  Lyreco uk and ireland

  Nov 2011 - May 2012

  Admin

  Day to day running of the bespoke stamps team as well as being part of the specials team which sourced and purchased specialist items that weren't offered by the catalogue.I used SAP to create, track and complete purchase orders and also sourced for tenders for the company.

• 

  E-know.net

  Aug 2012 - Apr 2014

  1st line technical support engineer

  Working with 1st line engineers on the front line, providing support for hosted citrix and exchange environments.

• 

  Guestline

  Apr 2014 - Dec 2016

  Performing Installs and Upgrades and all other 'Additional Work' that would not be handled by support. Supporting the Guestline software package on the 2nd Line Technical Team

  • Additional Work Engineer

    Jul 2015 - Dec 2016

  • 2nd Line Technical Support Engineer

    Apr 2014 - Jul 2015
• 

  Tor systems

  Apr 2017 - now

  • Product Manager

    Oct 2022 - now

  • Head Of Operations

    Apr 2022 - Oct 2022

  • Project Manager

    May 2021 - Apr 2022

  • Test Engineer, Trainer, Document Writer

    Oct 2019 - May 2021

  • Technical Support Engineer

    Apr 2017 - Oct 2019