Julio C. Morales

Experience

• 

  Industria Militar

  Oct 2013 - Dec 2013

  Especialista en ventas
• 

  Expert Global Solutions (now Alorica)

  Oct 2014 - Jul 2015

  • Team Lead

    Apr 2015 - Jul 2015

  • Customer Service Representative

    Oct 2014 - Apr 2015
• 

  The Church of Jesus Christ of Latter-day Saints

  Jan 2018 - Nov 2018

  Bilingual Training Coordinator

  Planned and executed training for trainersTrained various groups of individuals, in order to provide them with the tools and skills to develop their tasks.Planned and organized a 12 week program for native english speakers to learn spanish at the same time they were trained in organizational processes.

• 

  Xerox

  Jan 2019 - Apr 2019

  Collections Account Manager

  Handled client relationship for U.S. state and local government contracts. Delivered constant resolution and problem solving.Assisted with account and process transitioning from U.S to GuatemalaWas the point of contact to coordinate various processes across different internal departments. and external dependencies

• 

  HCL Technologies

  Apr 2019 - Jun 2023

  Implemented numerous DMAIC approach projects to automate and improve processes.Coordinated resources for flawless project executionOn-time, within scope and within budget project delivery.Coordinated and involved relevant stakeholders and ensured technical feasibilityManaged a KPI and CPI focused, cross-functional and international team.Performance measurement, analysis and plan realignment. Supervised fortune 500 client relationship for team leads and team members.

  • Operations Assistant Manager

    Apr 2021 - Jun 2023

  • Account Manager

    Apr 2019 - Mar 2021
• 

  Bloom

  Jun 2023 - May 2024

  Project and Account Manager
• 

  Global Managed Services

  May 2024 - now

  • Sr. Project Manager

    Aug 2024 - now

  • Project and Account Manager

    May 2024 - Aug 2024