Experience

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  Tropical smoothie cafe

  May 2014 - Aug 2016

  Shift manager

  • Boosted team productivity and efficiency by leveraging top-notch operations compliant practices to enhance guest satisfaction

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  Auraria higher education center

  Aug 2016 - Jan 2018

  Shift manager

  • Delegated tasks to team members and assessed compliance for ticketing operations• Delegated tasks to team members and assessed compliance• Interpreted management directives, performed daily assignments andcompleted special projects• Set challenging goals and helped team work together to accomplish allobjectives

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  Asian cafe & grill

  May 2017 - Aug 2017

  Hostess

  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings

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  Vietnamese student association at university of colorado denver

  Apr 2018 - May 2020

  Secretary

  • Delivered top-notch administrative support to office staff, promoting excellence in office operations• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency• Oversaw master calendar and scheduling for personnel• Composed internal memos and external correspondence for seniormanagement and reviewed all documentation to eliminate errors• Enhanced projects with efficient schedules, coordinated related documentsand organized resources to support unique demands Show less

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  Uchealth

  Jun 2019 - Jun 2022

  Food service nutrition

  • Provided comprehensive technical support as a Food Service Technician at UCHealth, ensuring the smooth operation and maintenance of food service equipment across multiple facilities, contributing to a 10% reduction in equipment downtime.• Conducted routine inspections and preventative maintenance on food service machinery and appliances, adhering to strict sanitation and safety standards, resulting in improved operational efficiency and compliance with regulatory requirements.• Collaborated with interdisciplinary teams to identify and address equipment performance issues promptly, demonstrating effective communication and problem-solving skills, and facilitating uninterrupted food service delivery to patients and staff. Show less

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  Events & partnerships cu denver

  Nov 2019 - May 2020

  Events operations assistant

  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth• Collaborated on operational support tasks to model importance of group goals• Drove operational improvements that resulted in significant savings and improved handling of customer orders

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  Edcredible (edcredible.com)

  Feb 2021 - May 2022

  Junior software developer

  • Contributed actively to the development and enhancement of EdCredible's software platform as a Junior Developer, participating in agile sprints and code reviews to ensure the delivery of high-quality features and functionalities.• Played a key role in troubleshooting and resolving technical issues within the EdCredible platform, demonstrating proficiency in debugging and problem-solving techniques, which led to a 20% decrease in reported system errors.• Collaborated closely with senior developers and product managers to implement new features and improvements, effectively translating user requirements into functional code and contributing to the overall advancement of the EdCredible platform's capabilities. Show less

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  General motors

  Jul 2022 - Aug 2024

  • Orchestrated the creation and deployment of cutting-edge software solutions within the Manufacturing, Sustainability, and Safety IT Organization, driving a 15% increase in operational efficiency and generating $500,000 in annual cost savings.• Directed multidisciplinary teams in conceptualizing and implementing software projects aimed at optimizing manufacturing processes, ensuring environmental sustainability, and enhancing safety protocols, resulting in a 20% boost in productivity and a 30% reduction in safety incidents.• Collaborated closely with stakeholders to integrate best practices, ensuring seamless implementation and minimizing downtime in scheduled maintenance windows.• Managed and prioritized a diverse and complex workload, demonstrating flexibility, pragmatism, and sound business judgment in achieving project milestones and delivering measurable outcomes. Created detailed storyboards, mockups, and prototypes to effectively communicate interaction and design concepts. Show less

  • Software Engineer

    Jul 2022 - Aug 2024

  • Software Engineer

    Jul 2022 - Aug 2024