Experience

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  Cscme, inc.

  Feb 2011 - Oct 2011

  Dispatcher
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  Bel-o sales and service

  Jan 2012 - Nov 2013

  Warehouse manager & dispatcher

  Managed warehouse employees and dispatched technicians to all customer locations. Maintained personnel and attendance records. Completed data entry for all preventative and corrective maintenance activity. Created purchase orders and tracked spare parts inventory. Developed relationships with vendors and gained expertise at cost-effective procurement. Worked on service call intake and triage. Streamlined parts department by setting up a system for before-hours parts management.

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  Law offices of kevin j. dolley

  Nov 2013 - Feb 2015

  Legal assistant

  Performed as sole support staff member in a firm of seven attorneys. Served as the go-to person for essentially all administrative and support tasks. Assisted with client intake and client management, in many cases serving as face of firm to clients. Drafted pleadings, motions, deficiency letters, and discovery requests; filed documents in state and federal courts. Scheduled depositions; prepared subpoenas. Managed calendar of internal and external deadlines for all cases. Assisted with trial preparation, especially with regard to file and exhibit organization. Researched and implemented a firm-wide timekeeping and invoicing strategy, resulting in a decrease in accounting errors and a maximization of billable time capture. Devised and executed a new organizational system for physical case files. Accurately persevered physical and electronic legal files. Restructured electronic filing system, optimizing organization. Show less

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  Heplerbroom llc

  Feb 2015 - Aug 2019

  Training coordinator

  Liaise with IT and Human Resources departments to develop, implement, and deploy new curricula optimizing efficiency and performance of operations and processes. Capture system requirements to establish best practices. Create and conduct firm-wide training sessions for attorneys and staff. Develop guidance and reference materials. Codirect onboarding process for new employees and conversion training after mergers; serve as go-to person for new hires. Research and provide recommendations for new software. Work with external vendors on firm marketing and website. As part of IT team, provide technology support services and on-demand training to firm. Assist with client presentations and continuing legal education classes; keep and maintain continuing legal education and training records. Codeveloped joint seminar between firm and insurance underwriter group. Show less

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  La cross dental

  Aug 2019 - Aug 2022

  Project manager | training & development

  Training & Development: Create training content and training schedule for all departments, including new hire onboarding. Continually analyze training programs for areas of opportunity. Collaborate with department managers in a Train-the-Trainer type setting to facilitate continuing growth of departments and employees. Travel onsite for live, in person trainings and further build relationships. Create SharePoint training/reference repository and content (both video and documents). Manage learning projects to ensure they are delivered timely, and relevant to the specific needs of our business. Develop detailed reference/knowledge materials with frequent analysis of accuracy and relevancy.IT Support: Partner with IT company on a special project to determine best practices on IT ticketing system for office support. Research, test, develop and roll out ticketing application. Drive user adoption by creating technical documentation and lead training to drive user adoption. Aid IT company with overflow support and troubleshooting issues.Technology: Continually analyze software to help define best practices and understand user workflows. Make recommendations for improvements, create user reference documentation and drive adoption by providing training and support. I recently identified two large cost saving initiatives, saving the company money and resources year over year. I quickly learn new technology/software and adopt to my work practices. Research & Efficiency: Collaborate with other team members to discuss personal or peer ideas to research to promote efficiency and company-wide communication.Special Projects: Support all departments on special projects. Coordinate all aspects of department training events, including planning, communication of upcoming events and content creation. Show less

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  Charter communications

  Aug 2022 - Aug 2024

  Project manager

  Oversees all project phases with a wide range of high visibility and high impact projects with varying timelines, development, cross functionality, requirements, and scope. Leads technical teams with a hands-on approach to define and document business requirements and design effective solutions quickly. Helps teams analyze their processes for improvement opportunities and implementation of accepted recommendations.Builds rapport with key stakeholders, senior leadership, and other contacts across internal and external teams.Drafts business requirements, outline key deliverables, milestones, and work breakdown. Provides overall support throughout the project lifecycle using PMO methodologies to ensure overall success.Perform ad hoc data analysis, to identify root cause and business process improvements. Summarize findings for Executive review. Show less

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  Thompson coburn llp

  Aug 2024 - now

  Project manager