Experience

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  Grand canyon education, inc.

  Nov 2020 - Aug 2023

  • Conducted training sessions for new hires, covering customer interaction processes, troubleshooting techniques, documentation procedures, and adherence to GCU systems and compliance standards.• Facilitated orientations, welcome sessions, and transition meetings during the training period.• Assessed trainees' qualifications to transition to taking calls through testing and feedback sessions.• Conducted weekly one-on-one meetings with trainees to assess performance and provide coaching.• Collaborated with Instruction Team members to identify and implement enhancements to the training curriculum.• Managed scheduling of meetings, orientations, sessions, tests, and provided regular progress reports to new hires• Instructed new hires on delivering technical assistance and documentation of interactions.• Updated and maintained training modules and content to ensure relevance and accuracy. Show less • Diagnosed and resolved customer technical issues promptly and effectively.• Addressed inquiries related to GCU websites, software, and programs, ensuring a satisfactory resolution for customers.• Provided technical support to callers via phone within GCU's operational scope.• Documented interactions and generated email tickets for follow-up and tracking.• Assisted in the development and implementation of strategies to improve customer satisfaction and retention.• Conducted research and analysis to identify trends and patterns in customer inquiries and technical issues.• Participated in cross-functional projects to improve department efficiency and effectiveness • Contributed to the enhancement of GCU systems to optimize the user experience Show less

  • GCU Technical Support Instruction Team Mentor

    Jun 2021 - Aug 2023

  • Technical Support Representative

    Nov 2020 - May 2021
• 

  Rumi's kitchen

  May 2022 - Sept 2022

  Restaurant server

  — Maintained knowledge of menu items, garnishes, ingredients, and preparation methods— Presented menu, explained each section, answered questions about the food/beverages/accommodations, offered specials and food accommodations— Up-sold wines, liquors, cocktails, and desserts with professional appearance and mannerism— Assisted guests with food selection, inquiries, and order customization requests in an informative and helpful manner— Placed orders directly with kitchen, acted as an active liaison between the client and the kitchen— Resolved all customer complaints to ensure positive customer experiences — Delivered food and beverages from kitchen and bar to guests in a timely matter— Followed proper plate, silverware, wine, champagne presentations and implemented fine dining steps of service and protocol— Managed multiple tables and guest interactions while delivering quality dining experience— Maintained high levels of cleanliness and organization in work areas and tables— Performed opening and closing procedures and side-work duties according to station rotation assignment Show less

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  Arcis golf

  Nov 2023 - now

  Isabella's kitchen