Experience

• 

  City of denton

  May 2006 - now

  Responsible for helping the organization mitigate risk, avoid disputes, and maintain a positive reputation by implementing and managing an effective ethics and compliance program. Demonstrates due diligence in ensuring solicitation, procurement, and contracting procedures are compliant with applicable laws, internal policies, terms, and best practices. Works collaboratively with City management, contract managers, Legal, and stakeholders to ensure ethical, contractual, financial, and legal compliance by the City and its vendors, service providers, and consultants. Major endeavors include implementation of the City's first employee Ethics Policy, active participation on the Solicitation Review Committee, and revitalization of the City's Procurement Card Program as the Program Manager. Show less Manages the call center, lobby and cash operations within the Customer Service department. Responsible for developing a trained, cohesive and empowered workforce to promote exceptional customer service. Develops departmental processes and policies, ensuring compliance with accounting standards, cash regulations and City ordinances. Maintains and analyzes various reports, manages departmental projects, and assists with budget preparation. Assists with preparation of PUB and Council responses and agenda items; assists with presentations as needed. Show less

  • Municipal Court Administrator

    May 2020 - now

  • Compliance Officer - Procurement & Compliance

    Sept 2017 - May 2020

  • Assistant Customer Service Manager

    Jun 2017 - Sept 2017

  • Customer Service Supervisor

    Oct 2014 - Jun 2017

  • Revenue Assurance Coordinator

    Mar 2013 - Dec 2014

  • Utilities Financial Coordinator

    Feb 2009 - Mar 2013

  • Customer Service Representative

    May 2006 - Feb 2009