Experience

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  First health group corp

  Jun 1987 - Jun 1997

  Account manager

  -Primary corporate client contact for a block of business consisting of 150,000 covered lives-Managed clients’ health, PPO, prescription drug and vision accounts; ensured satisfaction, profitability, and renewal-Proactively monitored and reported on service trends-Collaborated and resolved operational/service related client issues-Conducted data analysis and implemented new/different programs-Provided consultative recommendations regarding opportunity or enhancements to client service model-Tracked operational performance guarantees and maintained documentation for client review Show less

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  Express scripts

  Jun 1997 - Apr 2001

  Account representative

  -Primary corporate client contact for a block of business consisting of 326,000 covered lives-Managed clients’ prescription drug plans; ensured satisfaction, profitability, and renewal-Proactively monitored and reported on service trends-Collaborated and resolved operational/service related client issues-Conducted data analysis and implemented new/different programs

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  National cm services, inc.

  Jun 2001 - Jun 2003

  Benefits manager

  -Primary corporate client contact for clientele with Payroll services, COBRA Benefits, and Health Benefits-Managed clients’ accounts to ensure satisfaction, profitability, and renewal-Proactively monitored and reported on service trends-Conducted data analysis and implemented new/different programs-Provided consultative recommendations regarding opportunity or enhancements to client service model

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  Mers / goodwill

  Dec 2011 - Jul 2013

  Job coach

  -Assisted Vocational Rehabilitation clients gain/improve employment through determination of strengths and skills-Provided coaching in effective job search techniques-Problem solved to create on-the-job accommodations to address performance challenges-Developed and maintained job supports for clients; established working relationships with supervisors-Monitored and evaluated progress with clients while on the job; recording and documenting statistics and outcomes through reporting-Assisted client as an interactive employment coach during working hours, including on the job training, position management, and employment retention Show less

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  Step up transitional living program

  Aug 2013 - Nov 2021

  Case manager

  -Develop and maintain transitional plans for at-risk foster youth ages 16-21, including coaching and supportive services-Model and assist youth in developing positive socially acceptable behaviors; de-escalate emotional and physical situations-Develop and monitor educational goals, collaborating with team to determine best plan of action-Assist youth in managing income and financial responsibilities including banking and budgeting-Work as a team with the youth, courts and parents to prepare the youth for adulthood -Assist youth in obtaining/maintaining employment; work to gain driver’s license and vehicle-Assist youth with medical, behavioral health, dental, vision and medication care-Document detailed behavioral, medical and prescription medication records; monitor prescription drug dosing, filing and appointments Show less

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  First breath birth and wellness

  Aug 2017 - now

  Office manager/administrator
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  No time to spare animal rescue and sanctuary

  Jun 2023 - now

  Assistant director

  • Assist in daily shelter operations, including overseeing animal care, adoptions, fostering, and volunteer programs.• Ensure safety and cleanliness of facilities, adherence to policies, and record maintenance.• Coordinate marketing efforts and manage website and social media presence.• Conduct staff training and facilitate communication among team members.• Assist with Medical needs for all shelter animals.• Collaborate positively to achieve shelter goals