Experience

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  Kpmg australia

  Jan 2005 - Dec 2010

  Management consultant
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  Charles marcus consulting

  Feb 2011 - Mar 2020

  Management consultant

  Various roles

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  Rbs

  Mar 2011 - Mar 2014

  Project manager - group operational risk programme
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  Natwest markets

  Mar 2014 - now

  Dynamic and results-oriented leader of a global high performing team, I drive the achievement of key client growth goals while mitigating risks and enhancing operational efficiency. I empower my team to deliver continuous improvement of onboarding and AML / KYC processes, working closely with 1st and 2nd line teams to optimize risk management practices and support business growth targets. I proactively manage the bank's portfolio of 13,000+ relationships across the full spectrum of clients ranging from FIs and SSAs, institutional investors and hedge funds through to large, mid and small-cap corporates operating across the globe. By effectively identifying and exiting non-congruent relationships while overseeing a rigorous onboarding process that aligns with client strategy and delivering exceptional client lifecycle experience, we lay the foundations for our Sales and coverage partners to extract maximum value from our client relationships. Show less As a key member of the Business Operating Model team, I spearheaded the identification and execution of opportunities to reduce costs and mitigate risks across the business. Through my leadership, vision, and industry expertise, I collaborated closely with senior stakeholders and sponsors to drive process optimization, cost reduction, and digital transformation through operating model changes, process automation, and digitalization. I leveraged my exceptional communication and relationship-building skills to win buy-in and drive successful outcomes, building positive relationships across the organization ensuring that all initiatives aligned with strategic objectives and delivered exceptional results. Show less

  • Director, Client Account Management & Financial Crime Oversight

    Mar 2020 - now

  • Project Manager – Future State Business Model

    May 2018 - Mar 2020

  • Project Manager – Consumer Relief Group (DOJ RMBS Settlement)

    Sept 2017 - May 2018

  • Project Manager – Collateral & Margin Programme

    Jan 2016 - Sept 2017

  • Project Manager - Operational Risk Programme

    Mar 2014 - May 2016