Experience

• 

  The city school official

  Aug 2017 - Jul 2018

  English teacher

  -Prepared and implemented lesson plans covering required course topics. Administered assessments and standardized tests to evaluate student progress. -Explored and implemented innovative use of technology in language education. -Utilized multimedia strategies and technology to convey information in fresh and interestingways. -Planned dynamic lessons to increase student comprehension of books and literary concepts

• 

  Ibex | global pakistan

  May 2018 - Oct 2019

  Customer service manager

  -Managed department call volume of 700+ calls per day and coordinated department schedulesto maximize coverage during peak hours.-Analyzed reports, and surveys and completed support assessments to improve first-call resolution.-Checked processes and assessed communications within CRM systems for efficiency.

• 

  Logicose

  Oct 2019 - Feb 2021

  Generated $300,000+ in revenues in my working tenure. -Managed high-priority clients with my own team leading to mid-season promotion after posting a record number of sales and amount.-Exceeded goals and targets through effective task prioritization and a great work ethic.-Proved successful working within tight deadlines and a fast-paced atmosphere. Handled new accounts and converted them into healthy, long-term, and high ticket accounts over time through value addition services and client satisfaction. Achieved Triple Growth in one session with consistent performance.

  • Associate Vice President

    Jan 2021 - Feb 2021

  • Assistant Vice President

    Oct 2020 - Jan 2021

  • Project Manager

    Oct 2019 - Sept 2020
• 

  Protech pvt ltd

  Aug 2021 - Jun 2023

  -Managed revenue models, process flows, operations support, and customer engagement strategies.-Collaborated with team members to achieve target results.-Generated $200,000+ individually in the last quarter. -Started eBook writing, publishing & promotion as core services & with the remarkable performance achieved double promotion within the first few months. -Delivered exceptional customer service to every customer by leveraging extensive knowledgeof products and services and creating welcoming, positive experiences.-Furnished customers with exemplary service, helping build lasting, lucrative partnerships.-Monthly Target $20K (Upselling & Cross Selling)

  • Executive Vice President

    Oct 2022 - Jun 2023

  • Senior Vice President

    Apr 2022 - Oct 2022

  • Associate Vice President

    Aug 2021 - May 2022
• 

  Everything digital

  Jul 2023 - Nov 2024

  Head of sales and business development
• 

  Protech pvt ltd

  Nov 2024 - now

  Executive vice president