Experience

• 

  Descomplica

  Aug 2013 - Dec 2019

  - Responsible for offering free product samples to increase sales - Data analysis to ensure sales growth - Responsible for starting the implementation of freemium business model - Responsible for restructuring and developing new projects inside the company in order to improve the product and attract new customers- Responsible for mapping and facilitating the integration with new business acquisitions - Responsible for structuring the Customer Success Area - Responsible for monitoring the company’s customer relationship on social media - Created achievable KPIs for the area- Implemented "Ações Fadonas”, a program developed to surprise clients with unexpected experiences- Started to build a Sales Area- While responsible for the Customer Success Area, the company was nominated four times to Prêmio Época Reclame Aqui - Melhores Empresas para o Consumidor

  • Marketing Project Manager

    Sept 2018 - Dec 2019

  • Project Manager

    Mar 2018 - Sept 2018

  • Customer Success Manager

    Aug 2013 - Mar 2018
• 

  Culcha

  Jan 2020 - Dec 2023

  Product manager

  Responsible for steering the product roadmap based on market needs, customer feedback, and business goals, while translating these objectives into clear product requirements for engineering and design teams. Collaborating effectively with diverse stakeholders, I oversee product strategy execution and lead agile development teams, ensuring efficient prioritization and goal achievement.

• 

  Socialhub

  May 2024 - now

  Product manager