Experience

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  Prodesa consultores c.a

  Jan 2010 - Jan 2015

  Director/founder

  • Utilization of administrative tools (PEP, POA, Results Matrix, PMR, Microsoft Project) to monitor projects in execution, control and guarantee the efficient and timely execution of the projects of the organization aligned to the strategic plan.• Preparation and review of execution contracts. Review the documentation to ensure compliance with the contractual conditions.• Maintain fluid communication with external and internal clients (Executing Units, public authorities and entities, sectoral and fiduciary specialists, etc.), with the purpose of providing support on the company's processes and guaranteeing a good execution of the projects.• Develop budgetary and cost controls for operational activities.• Manage the relationship with internal and external clients by ensuring compliance with best practices with customer requirements and company standards.• ISO Framework: social responsibility, process control, quality process management under ISO 10006: 2003, social management, innovation management, industrial Security.• Lead innovation projects for micro-entrepreneurs through identification of needs versus capacities. • Creation of strategic alliances with universities, NGOs and different project stakeholders, to promote initiatives in the public and private sector in support of the Country's Technological Development Plan. Show less

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  Ingenieria técnica especializada, s.a

  Aug 2015 - Jun 2016

  Human resourses lead

  • Plans of benefits and rewards for the staff.• Preparation of Strategic Plans, Project Execution Plans (PEP), Annual Operating Plans (AOP).• Analysis of personnel skills and preparation of training plans.• Project Coordination for the implementation of the quality management system under the ISO 9001 standard. Train staff in the operation of the system quality management. Update SGC documents (quality management system). Follow-up on Non-Conformities, Complaints and Opportunities for Improvement. Track and measure the processes. Lifting of documents, instructions, formats.• Lead occupational safety and health prevention plans of the company Show less

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  Sodexo servicios de beneficios e incentivos

  Dec 2016 - Nov 2021

  • Lead Digital Transformation according to the initiatives of the Strategic Plan.Projet Management Office. • Leading regional and local multifunctional teams simultaneously for the execution of projects and initiatives of the strategic plan.• Coordinate projects with the Business Development team based on customer data analysis for strategic decision making of the company. • Expertise in Data collection, preparation, analysis, and presentation of insights for the executive committee (COMEX).• Data analysis for the different projects associated with improving internal and external customer service and customer experience.• Coordinate all digital projects in the company to maximize revenue from digital business models.• Lead the project for the implementation of a new Omnichannel customer service system of Sodexo in a 6-month period of execution. • Experience of CX tools like OpinionLabs, NPS, Survey Monkey, as part of different customer experience initiatives for the internal and external client.• Develop, manage and monitor the portfolio of digital business projects.• Implement a user-centered product design and improvement methodology.• Budget management, knowledge of financial statements, and financial reports. Monitor new efficiencies and ROI due to the implementation of highly digitized / automated processes in the organization.• Identify and implement necessary instruments for digital management• Lead the effective execution of projects by using agile methodologies.• Lead and implement continuous improvement in processes through Lean Methodology.• Responsible for improve by eliminating waste, drive up quality, delivery time all while driving down cost of the operations• Promote and drive value incomes through follow up of projects and processes.• Responsible for internal control and compliance. Internal Control Manager Show less • Lead the effective execution of projects by using agile methodologies.• Lead and implement continuous improvement in processes through Lean Methodology.• Responsible for improve by eliminating waste, drive up quality, delivery time all while driving down cost of the operations• Promote and drive value incomes through follow up of projects and processes.• Create and execute Continuous Improvement Plans, reducing cost.• Trainer in agile methodologies workshops. Scrum Master. Lead training sessions in Agile Methodology for LATAM countries as Uruguay and Peru.• Management of Key Performance Indicators.• Management reports to the Executive Committee.• Advise the Executing Units in the correct application of the financial administration and procurement policies of the companies.• Develop and implement operational methods and procedures designed to optimize the current structure and life cycle of the business. Show less

  • Continuous Improvement and Internal Control Leader

    Jul 2019 - Nov 2021

  • Poject Coordinator

    Dec 2016 - Jun 2019
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  Dell technologies

  Dec 2021 - now

  Software asset management - engagement manager

  Drives a core product design team to deliver a product(s), service(s), or solution(s) to external customers. Lead cross-functional, Worldwide core team(s), kicks off programs, establishes schedules and drives meetings. Drives the core product design team to meet or exceed program objectives (Cost, Quality, Schedule, Features, Fulfillment/Continuity of Supply, Solution delivery across products & service offerings, and Customer Specific Needs). Manages audit process and drives for success. Establishes clear objectives and deliverables for each program that support the LOB’s business. Manage multiple programs in parallel. Develops Offer Lifecycle deliverable document(s), schedules timely executive review, and delivers phase reviews along with interim updates. Subject matter expert in product development processes, product/solution areas, and customer needs and usage. Builds effective, high performance core product design teams and provides ongoing performance feedback to functional management. Leads the cross functional team to define the product/solution definition and requirements. Works with core product design team and executive leadership to establish quality and customer experience goals for the program. Drives the creation, review and approval of the Program Plan or Statement of Work (SOW). Manages major risks and issues through effective contingency planning and proper escalation. Attaches each phase exit document lessons learned and review lessons learned for the next phase. Aalyzes and reports actual performance vs. Program goals. Drives team to deliver quality results at, or better than, quality goals. Presents and Communicates status to the business leaders. Leads multiple programs of medium complexity (technology, organizationally). Implements change as directed in the product development process and recommends process improvements Show less