Experience

• 

  Ncs group

  Aug 2010 - Jun 2015

  Developed and maintained performance milestone to measure how work is going and team members are performing, then provide actionable insights. Identified a bottleneck and improved team efficiency by 20%.-Acted as scrum master and lead scrum meetings, sprint planning, daily standups, sprint review, sprint retrospectives and product backlog grooming.-Coordinating work between EMEA project teams on a daily basis.-Managing major and minor release for product control systems. (Enhancements) - Participating in CAB process: analysing the risk and approving changes for the release. Show less

  • Business Analyst

    Jan 2014 - Jun 2015

  • Release Engineer

    Aug 2010 - Jan 2014
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  Exact

  Jun 2015 - Jan 2019

  Functional designer

  Generating business process modelling, I spot tasks that are redundant and eliminate them. This reduced 50% delivery time. Exact global hackathon winner, 27 teams entered and over 150 people participated. I contributed by finding challenging questions that bothers our customers , team and the organization.-Leading a team of 15 people, as a Scrum Master. I worked closely with main stakeholders to set up business process and workflows that were then interpreted into business requirements. - Translating technical functional and non-functional requirement to business requirements.- Participate in project teams through all phases of the technology enablement life cycle. Lend specific subject matter knowledge to the design and integration phase of each project, helping to give specificity to the appropriate architecture, data model, and system design and interfacing requirements.-manage the bridge between stakeholders and development teams.-Collaborate and lead workshops with both stakeholders and the delivery teams. -Collaborate with UX, design and development teams to define personas and user journeys throughout the project life cycle. Show less

• 

  Imoney group

  Jun 2018 - now

  Delivery manager

  Key achievements:1. The delivery performance increased 30% within the 2nd Sprint after joining the team.2. Constantly revamping existing processes as well looking out for opportunities to improve process flow to reduce time required from 40 to 30 man hours a week. 3. Built up Trello (using freeware) and making full use of all the functions to have a fully functioning and effective job board to manage the huge amount of design requests and changes.4. Despite MCO period I have achieved 80% of the time deliverables. Scheduled and implemented consistent communications sessions with the team such as Q&A and Catch-Up sessions to ensure everyone was duly updated and informed of matters and also as a way to track any milestones and obstacles along their way. - Coordinate project prioritization around product vision set by the product owners- I provide reports to the Product Owner and Project Managers on the performance of delivery regularly to ensure the team is always up on performance. I am often referred to as a glue(scrum master) of the team. - Creating Retro sessions weekly, where we discuss the ups and downs of a sprint then come up with an action plan. With this I managed to increase the team dynamics which improves the delivery performance.- I am responsible on creating, educating and enforcing marketing processes. Always believing in processes, I have improved process efficiency by looking for areas where work gets held up because of bottlenecks. - I ensure that efficient processes are repeated in the same way every time, even when a new staffer must perform part of the process. - Facilitate throughput and blocker discussions with Managers and Team to speed up the team performances. Show less