Jon H.

Experience

• 

  US Army

  Aug 2001 - Aug 2010

  Human Resources Sergeant

  - Held position of Staff Sergeant upon voluntary separation in August 2010.- Deployed to Iraq from September 2005 – June 2007 as a senior non-commissioned officer in a human resources section with direct supervision of four Soldiers; deployed to Bosnia from September 2003 – September 2004.- Awarded the Army Commendation Medal, Army Achievement Medal, Nebraska National Guard Individual Achievement Medal, Iraqi Campaign Medal and National Defense Service Medal.

• 

  Cabela's Worlds Foremost Bank

  Aug 2004 - Nov 2011

  - Supervised staff of 40+ Collections employees for credit card issuer with more than $2.3 billion in outstanding balances.- Created and implemented collections strategies that directly led to 2.5% reduction in roll and charge-off rates and helped to reduce staffing costs by 10% year over year. - Developed performance based promotion structure to increase employee engagement, reduce turnover and optimize department performance. - Analyze customer accounts in order to determine appropriate collection techniques for a department with annual collections in excess of one million dollars. - Effectively implement various automated assets and computerized programs in order to manage and attain department and bank wide goals. - Applied for and selected to be a member of specialized small group of six employees aimed at adapting to unique customer needs in order to create unique and creative collections techniques.

  • Collections Supervisor

    Nov 2009 - Nov 2011

  • Bank Specialist

    Aug 2004 - Nov 2009
• 

  NRC Health

  Nov 2011 - now

  Responsibility for technical support across multiple functional areas, including Production Support, Customer Support & Database Administration. - Manage tiered support teams responsible for supporting all product applications and backend technology systems, services, databases and processes- Act as an interface between business, technical and project teams to facilitate project planning and communication related to technology platform- Provider oversight and strategy for 24/7/365 support across the enterprise Show less Responsibility for technical support across multiple functional areas, including Production Support, Customer Support & Database Administration. - Manage tiered support teams responsible for supporting all product applications and backend technology systems, services, databases and processes- Act as an interface between business, technical and project teams to facilitate project planning and communication related to technology platform- Provider oversight and strategy for 24/7/365 support across the enterprise Show less - Responsibility for business analysis efforts and production support of client facing systems within the organization- Manage tiered support teams responsible for supporting all product applications and backend technology systems, services and processes - Act as an interface between business, technical and project teams to facilitate project planning and communication related to technology platform- Critically evaluate information gathered through business interactions to recommend solutions and actions- Serve as subject matter expert & administrator for CRM, supporting over 300 users Show less - Responsibility for business analysis efforts within the organization- Act as an interface between business, technical and project teams to facilitate project planning- Critically evaluate information gathered through business interactions to recommend solutions and actions- Understand the business processes and business requirements and translate them to specific requirements- Serve as subject matter expert & administrator on 3rd party solutions, including CRM (Infor CRM) and web conferencing (ReadyTalk) tools Show less

  • Director, Delivery Support

    Sept 2022 - now

  • Senior Manager, Delivery Support

    Mar 2022 - Sept 2022

  • Sr. Manager Production Support, Database Administration & CRM

    Aug 2019 - Apr 2022

  • Manager, Production Support

    Apr 2017 - Aug 2019

  • Manager, Business Analysis

    Feb 2015 - Apr 2017

  • Business Analyst

    Apr 2014 - Feb 2015

  • CRM Integration Manager

    Sept 2012 - Apr 2014

  • Client Service Manager

    Nov 2011 - Oct 2012