Shruti Kashyap

Experience

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  Free-lance English / Spanish Translator

  May 2016 - May 2016

  Secretary

  Worked as a Freelancer Translator with Clients from India & abroad

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  Spanish freelancer

  Jun 2016 - Jun 2017

  Private Tutor

  Tutoring Student's From Delhi University , CBSE and ICSE boards on speaking and writing skills to enhance there command and knowledge on Spanish

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  Convergys

  Apr 2017 - Jun 2019

  Quality Analyst Spanish

  Evaluating and Monitoring of Inbound calls Sharing Feedback with Agents to provide Best quality support. Participated in Calibration calls With clients to provide to ensure best Strategies on Products and services and M&P

• 

  Concentrix

  Jun 2019 - now

  Lead Trainer

  Training CCT/PST/Transition coaching and Mentoring Technical Engineers batches . Closely worked with Hiring Team for more than 3 Yrs. Trained on Soft skills and Empathy mapping. Participated in Calibration calls With clients to provide to ensure best Strategies on Products and services. Conducting Session to enhance communication Skills. Creating contents to support business