Junaid I.Khan

Experience

• 

  NCR Corporation

  Dec 2003 - May 2004

  Professional Services Consultant

  Working in NCR Corporation and involved in ATM deployment during the ATM deployment thefollowing software have installed.Aptra Spy Aptra Watch Aptra Talk during work, I have worked with following major banks on the behalfof NCR Pakistan and attend the complaints form these Banks regarding ATM issues.United Bank Ltd.Askari Commercial Bank Ltd.Allied Bank Ltd.Habib Bank Ltd.Union Bank Ltd.

• 

  United Bank Limited

  Jun 2004 - Oct 2011

  Dealing / coordination with all Branches,FRMU,IT,Regional ATM Coordinators and vendors TPS/NCR/Wincor/Diebold regarding servicing of machines & replacing of parts and any other major issues for keep up a high performance & improve a service level.Coordination with H.O. reconciliation department and Branches for the settlement of outstanding entries of Wallet VISA.Data mining of un-posted / un-reconciled ATM entries reported by the H.O. Reconciliation.Making Debit Authority (DA) in favoring of UBL.Correction of wrongly fund transfer by the Branches of Debit Cards.Maintain ATM Network of all over the Pakistan.Owner ship of APTRA Spy Server Solution. (Camera)Prepared the document of Annually Hardware Maintenance agreement with the vendors.Working Quarterly Report of State Bank of Pakistan for ATM Down time.Maintain the services of the ATMs during EID holidays with the coordination of the Branches and Regional ATM Coordinators.Quality Checking of ATMs images of all the vendors from SPY SERVER (ATM Cameras).Proper Checking of EJs from EJ SERVER.Resolution of queries of card captured with the coordination of Branches and the member Banks.Managing ATM Network 472 ATMs country wide. Show less Supervise captured cards 1 link / M-Net and UBL card holder and maintain / card log to the respective branches and Head Offices.Coordination with Regional ATM Coordinator to keep the high performance uptime on daily and monthly basis.Train to Branch staff in Branches regarding ATM operationsRetrieval of images from SPY Server for disputed transaction and report the same to Branch / PRU /Complaint Management Unit and Fraud Risk Management Unitand maintain taken an images if any query regarding disputed transactions.Maintain log of ATM preventive maintenance quarterly NCR, Wincor and Diebold ATMs.Provide the EJ to the Branch and Regional ATM Coordinator if required.Weekly Quality Check of ATM’s Cameras along with the preparation of its MIS.Monitoring the preparation of MIS of Network Escalation, Vendors escalation and Out of Cash ATMs on daily basis. Show less

  • Assistant Manager & ATM Network Administrator (ATM/Debit Card & e-Banking Operations)

    Mar 2009 - Oct 2011

  • ATM Network Coordinator (ATM/Debit Card Operations)

    Jun 2004 - Mar 2009
• 

  JS Bank

  Oct 2011 - Jan 2020

  MANAGEMENT OF ADC APPLICATION SUPPORT (RECON & SETTLEMENT): Establishment of Cards Operations Unit (Settlement and Reconciliation processes flows, Disputed Management of ADC channels related transactions), POS Purchased (Local/International) transactions settlements, Charges back processes, Cash Withdrawals settlements. Debit Card Transactions (NOSTRO) Settlements, Supervising ATM/IBFT/UBPS Claims / disputed transactions resolution & Settlement.Take timely action on Proactive claims / failed transactions of MNET/ 1-LINK received from branchesPrepare settlement voucher of ATM / IBFTProviding support to all branches regarding disputed transactions of ATM, Internet Banking, MB, POS related complaints and queries. Resolution of Excess and Shortage cases with the coordination of branches. Issue Debit Authority to respective switch against suspected transactions (ATM, IBFT & UBPS).VENDOR MANAGEMENT OF ADC SERVICES: Coordinate the respective vendors ATM Vendors (NCR Solution & DIEBOLD) to handling ATM applications Hardware and Software related issues and quires. Coordinate with NCR Support team ADC applications ISUITE issues, ESTABLISHMENT OF 24/7 ATM MONITORING UNIT: Manage Unite 24/7 monitoring of ADC Channels (ATM, Internet Banking, Mobile Banking, Branchless Banking) transactions, handling of ATM’s operational related queries /issues, vendor’s management, Providing full support Branches with respective ATM’s complaints (Hardware & Software).REGULATORY REPORTING AND HANDLING OF INTERNAL, EXTERNAL AND SBP AUDITS (ADC & CARDS OPERATIONS): Provides inter-department reports (ADC Business, service & Quality units), and also responsible of Sate Banking of Pakistan fortnightly and quarterly reporting (SBP QTR) and onward submission.SUCCESSFULLY IMPLEMENTED AT JS BANK: 356+ ATM’s deployment at JS Bank Onsite & Offsite locations (Nationwide), Implementation of iSUITE (EJ, Icam). Show less Preparation of Cash Balancing MIS on Weekly basis and report to Branch Banking Department. Providing support to all branches related to ATM queries reconciliation and management of all ATM related issues. Settlement of the daily VISA Edit Package and identifying the Debits/Credits to the customer accounts. Settlement of Utility Bill Payment System (UBPS). Coordination of member banks regarding queries of ATM settlement and disputed transaction queries. ATM Cash excess and shortage funds settlement. Preparation of ATM Transactions MIS and ATM ISM. Making SBP quarter report and Fraudulent Transactions report and also manage ATM SOP. Making Debit Authority (DA) in favoring of JSBL. Show less Daily ATM Monitoring of 180 JSBL ATM’s Branches all over the Pakistan. ATM Monitoring by (VISION) and log complaints to the Vendor. Follow up ATM complaints and resolve the problems on timely. Monitoring of ATM Electronic Journal & i-Cam Data and Coordinate with the ATMs Vendor (NCR & Diebold). Managing Records of ATM transactions Electronic Journal, Snaps and ATM Down/Up time through, I-Suit NCR (i-journal, i-Cam and i-Watch). Providing support to all branches for ATM related complaints and queries As per the previous experience coordination with the ATM vendors regarding services / issues of the ATMs. Show less

  • Manager - Team Leader ADC Operations

    Feb 2016 - Jan 2020

  • Senior Assistant Manager

    Mar 2014 - Feb 2016

  • Assistant Manager

    Oct 2011 - Mar 2014
• 

  Soneri Bank Limited

  Jan 2020 - now

  AVP - Manager ADC Financial Operations

  Responsibilities: Heading a team who are running day to day operations of Data Entry & CMU team to receive the new cards request from account opening department / Branches via ROSETTA & upload in Card Issuance System. Heading a team who are running day to day operations in Card Production team to print & delivery the new cards to the branches / customer addresses.Heading a team who manages Returned Cards by the courier & urgent deliveries to the customer addresses and maintain the MIS on daily basisHeading a team to manage the Card Facilitation team to handling the captured cards along with the MIS as per the SBP guidelines.Heading a team who monitor day to operations in ATM Monitoring Unit. Monitoring of all Offline – ATMs & strong follow up / coordination with vendors / IT of parts replacement also coordination with the branches for availability of sufficient cash of the ATMs. Daily monitoring downtime reports, this operation runs 24/7. Manage and submit fortnightly and SBP Quarterly reporting (SBP QTR) PRODUCTS UAT:Ensure to perform successful UATs for IRIS Switch migration, Digital and new business initiatives.PROCESS / PROCEDURE:Ensure development of proper procedures / SLAs & Vendor Agreements with the concern stake holders covering every operational aspects pertaining to ADC Operations.AUDIT & COMPLIANCE:Ensure that processing is in accordance to the laid down process / policies and SBP regulations to avoid any audit exception / observation. Give assistance to the Head of ADC Operations in making responses to internal / external Audit Observations. Show less