Jabari Dixon

Experience

• 

  New Look

  Nov 2007 - Oct 2008

  Sales Assistant

  I operated a cash register for cash and card transactions with exemplary accuracy. I stocked and replenished merchandise according to shop merchandising layouts and also welcomed customers into the shop and helped them locate items.

• 

  River Island

  Feb 2009 - Apr 2011

  Sales Assistant

  I used time efficiently when not serving customers, including folding clothes and cleaning changing rooms. I fostered a positive work environment by consistently treating all employees and customers with respect and consideration and I maintained established merchandising standards, including window, sales floor and promotional displays.

• 

  River Island

  Dec 2011 - Feb 2012

  Sales Assistant

  I stocked shelves and supplies and organised displays, greeted customers and ascertained customers' needs, and I organised racks and shelves to maintain the visual appeal of the store.

• 

  Revolution Karting

  Jun 2012 - Sept 2012

  Track Marshal

  I was charged with the maintenance of track layout, developing positive customer relationships through friendly greetings and excellent service, flag and other on-track operations.

• 

  Karting 2000

  Oct 2012 - Mar 2016

  Racetrack Director

  • Spearheaded overhauls of existing operations to increase customer satisfaction by 25%.• Assisted with questions, problems and complaints in person and via digital media to enhance the customer experience by creating a unique and positive interface.• Scheduled streamlined safety briefings and initiated regular risk assessment activities to minimise danger and to improve overall productivity.

• 

  Citybuzz Marketing

  Jun 2013 - Sept 2013

  Team Leader

  • Trained new team members and served as peer coach, intervening with additional guidance when the situation required.• Developed positive customer relationships by creating a supportive environment and demanded excellent service from myself and fellow team members.• Learned and implemented sales and direct marketing techniques to smash targets, and submitted proposals to enhance team productivity further.

• 

  Pearson

  May 2016 - Jun 2016

  General Examiner

  • Obliterated internal targets by working close to 100% accuracy.• Enhanced productivity by suggesting improvements to existing protocols.

• 

  Bilingual English Development & Assessment

  Sept 2016 - Jan 2017

  English Language Teacher

  • I vastly improved the learning experience for the students by creating dynamic and exciting lessons.• I frequented optional workshops and symposiums at Universidad de Comillas to learn about teaching methods and learning activities to continually improve myself as a classroom authoritative figure.• I organised regular meetings with faculty members as I strive to ensure maximum language acquisition for the students.

• 

  Astex Servicios Lingüísticos

  Jan 2017 - Apr 2017

  English Language Teacher

  I taught English to adults in Madrid at international organisations including Enagás, Banco Sabadell, Magna Global and Securitas. My duties included, but were not limited to:• Delivering personalised and dynamic classes to individuals and groups by utilising a range of materials and exciting techniques to create a highly productive environment.• Creating specific plans for the learner depending on their field of employment, banking; accounting; marketing etc to ensure their professional requirements are met.• Achieving a greater student satisfaction rating than previous instructors by conducting myself in a highly professional and proficient manner, dedicated to success. Show less

• 

  The Four Thieves

  Apr 2017 - Dec 2017

  Bar Manager

  I ensured the smooth and continued functionality of the bar at all times by offering exemplary customer service and exercised due diligence to increase the performance of the establishment during regular stock takes and customer evaluations.

• 

  G Adventures

  Dec 2017 - Dec 2020

  Sales & Customer Experience Executive

  • Slashed customer response time yearly by 23% whilst ensuring service level agreements were surpassed.• Spearheaded campaigns to increase customer satisfaction as evidenced by quarterly survey results.

• 

  1st Formations

  Dec 2020 - Sept 2021

  Sales Executive

  Liaising with a large volume of potential and existing customers by live chat, telephone and email. The driving of sales by proactively upselling to new and existing customers, as well as speaking to customers relating to expired renewals of services, targeted with a high retention rate. Coordinating with all departments to deliver outstanding customer service.

• 

  Unbiased

  Sept 2021 - Mar 2022

  Account Manager

  Working tirelessly to deliver outstanding service by nurturing and developing IFA relationships. Smashing KPIs and targets to help accounts maximise output and to encourage platform utilisation.

• 

  Toppan Digital Language

  Mar 2022 - now

  With over 3 years of experience managing diverse projects in the translation industry, I am a results-oriented Senior Project Manager committed to driving business success through exceptional project delivery. My ability to lead cross-functional teams, communicate effectively with stakeholders, and adapt to evolving business needs has consistently resulted in successful project outcomes and satisfied clients.Key strengths include:End-to-End Project Management: From initiation to delivery, I oversee every aspect of project planning, execution, and monitoring, ensuring alignment with business goals and client expectations.Leadership & Team Collaboration: I foster a culture of trust and open communication, empowering teams to exceed expectations and navigate challenges with confidence.Stakeholder Management: Adept at managing stakeholder expectations, providing clear, actionable updates, and ensuring buy-in throughout the project lifecycle.Risk Mitigation & Problem Solving: Proactively identifying risks, developing contingency plans, and driving problem-solving initiatives to keep projects on track.Continuous Improvement: Always looking for ways to enhance processes and methodologies to improve efficiency, reduce costs, and deliver higher value. Show less Managing relationships for a portfolio of key international clients. Focus on strengthening and enhancing our collaborative efforts, whilst working closely with Business Development, Production, and Operations teams to coordinate on-boarding of new, high-spend accounts.Taking responsibility for the quality of translation, interpreting, and subtitling services delivered to the client, and being a point of contact for new sales & growth opportunities whilst resolving issues and addressing feedback. Show less

  • Senior Project Manager

    Apr 2024 - now

  • Account Manager

    Mar 2022 - Apr 2024