Tina Sackett

Experience

• 

  Hollywood Tans Store Manager

  Jan 2004 - Oct 2004

  Sales person

  Responsible for daily cash draw counts. Kept shelves stocked to promote sales along with keeping the store maintained to promote a certain n appearance. Gave the clients the customer service experienced they expected when walking into the large corporation.

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  Nextel Customer Care Center

  Oct 2004 - Dec 2005

  Assistant Manager

  Responsibilites in this position include inventory, phone repair, organizion of parts and supplies. Customer service both over the phone and in person and multi-tasking. The store had a monthly and daily sales goal that we worked as a team to achieve.

• 

  Daytona Fuel

  Dec 2005 - Dec 2006

  Office Manager

  Implemented new processes and systems for improving customer service satisfaction. Provided customer service for an average of 60 calls per day, answering customerinquiries, solving problems, and providing product information. Earned management trust by serving as key holder, responsibly opening and closingstore. Managed team of 6's daily agenda .

• 

  Citibank

  Dec 2006 - Dec 2009

  Customer Service Rep/Back-up Operations Manager

  Built strong client relationships. Earned “Top Seller” for four consecutive quarters in 2009. Earned management trust by serving as key holder, responsibly opening and closingstore. Greeted customers entering the store to ascertain what each customer wanted or needed. Answered questions regarding store and products, while maintaining knowledge of currentsales and store promotions. Accurately balanced cash drawer after every shift.

• 

  Wachovia, a Wells Fargo Co

  Dec 2009 - Jul 2010

  Service Manager

  Managed team of 10 of professionals. Achieved 100% on all secret shops. Trained, coached and mentored staff Hired and trained 100% of staff.

• 

  Wells Fargo

  Jul 2010 - Nov 2011

  Store Manager

  Built strong client relationships and provided high value-adding services. Managed team of 8 of professionals. Defined strategy and business plan for branch daily. Greeted customers and ascertained customers' needs . Maintained knowledge of current promotions and policies. Tracked personal sales opportunities and deals in progress. Partnered successfully with financial adviser and mortgage department to produce monthly goals. Achieved 100% on all secret shops.

• 

  Burke Heat

  Feb 2012 - Mar 2014

  Administrative Supervisor
• 

  Robert A McCaffrey Realty

  Mar 2012 - now

  Real Estate Agent
• 

  Downey Energy

  Mar 2014 - now

  Administrative Manager