Dina Laviolette

Experience

• 

  Loeb Princess Street

  Jan 1990 - Nov 1999

  Store Supervisor

  Worked in the grocery industry for 10-years in different departments mostly as a supervisor. Assisted the managers on ordering, scheduling, and daily balancing.

• 

  Ontario Ministry of Transportation

  Oct 1999 - Jul 2001

  CVOR Processing Clerk

  Sorted, organized, filed CVOR searches, DL searches, and Key-pointing information. Coded reports and prepare them for entry on the Accident Data System.

• 

  STARTEK

  Aug 2001 - May 2005

  Customer Service Representative

  Processed orders for 1-800 calls and from online ordering. Downloaded, imported, and uploaded client and customer information. Maintained secure databases with current and past information to assist the client with forecasting more accurately what their needs might be. Assisted new and existing customers in resolving their situations. Also supported other departments with any outstanding escalations that they were unable to resolve.

• 

  Ontario Ministry of Health

  Jun 2005 - Sept 2006

  Data Entry Clerk

  Authenticated and entered high volumes of documents on the appropriate system. Prepared, certified, and completed document control for microfilming, mailing, and filing. Arranged and verified documents to be returned to physicians.

• 

  JDL Flooring Installations

  Jul 2005 - Sept 2017

  Office Administrator

  Successfully ran my own flooring installation company along with my husband for the past 12 years. Some of the responsibilities included attending to the inbound calls and emails, generating the estimates/invoices, dealing with the accounts receivable & payable, and company payroll. Our primary focus was mainly on residential work but have also completed work for both commercial and government agencies in the past.

• 

  Penningtons Retail

  Oct 2013 - Mar 2014

  Keyholder

  Opened and closed the store, attended to customers, and offered suggestions on wardrobe selections and fashion accessories. Processed transactions and balanced the cash as well as the nightly deposit. Cleaned and organized the floor displays for the following business day.

• 

  East Can Flooring

  May 2017 - Oct 2017

  Sales Associate

  Opened and closed the store. Received and processed cash and credit payments for in-store purchases. Placed orders for special merchandise and setup displays for products that were on sale. Shared my product knowledge with customers while making personal recommendations based on their needs and the line of products that we carried. Demonstrated that customers come first by serving them with a sense of urgency and maintained a friendly and professional atmosphere while always interacting with them. Show less

• 

  KDC Enterprises LTD O/A Service Ontario

  Nov 2017 - Jan 2020

  Customer Service Supervisor

  Supervised and trained employees in a fast-paced work environment. Handled transactions such as plate/sticker renewals, registration of vehicles, Driver’s Licenses, Photo Identification Cards, and Health Card renewals. Assisted clients with vehicle transfers, aided new immigrants in applying for OHIP & Photo Identification Cards. Facilitated dealing with conflictive customers and maintained a positive attitude and work environment. As well maintained up- to-date policy binders and relative legislative rollouts of new policies. Managed the deposits of the day and completed the daily balance of the office along with reporting to the government on the progress through a daily report. Show less

• 

  Galen Eye Centre

  Feb 2022 - May 2022

  Scheduling Clerk
• 

  Performance Plants

  May 2022 - now

  • Business & HR Administrator

    May 2022 - now

  • Business Administrative Assistant

    May 2022 - Jul 2022