Bhaskar Singh

Experience

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  Arileo India private Ltd

  Jun 2008 - Jan 2010

  Tele Marketer

  Provide Bell Connection (Landline, Mobile, and Cable) In Canada.Handling the Customer calls Regarding Product Queries

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  IBM Global Process Services

  Jun 2010 - Jul 2012

  Customer Care Associate

  Worked For United Airlines, Supports Clients over the Phone and email by answering their Question about Reservation.Create and Update all product Documentation.

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  Microsoft at Convergys

  Jul 2012 - Jun 2015

  Senior Escalation Engineer

  Microsoft Office and Outlook Support - • Providing assistance for Installing, Repairing, Maintaining and upgrading Office and Outlook products.• Creation of users, mailboxes and all active directory.• Have good working knowledge of MS Operating systems, Desktop/PC related Issues • Manage Microsoft Outlook 2003/2007 configuration, E-mail recovery.• Provide remote support Call and Mail• Supports backup/recovery and server hardware and software monitoring, maintenance and upgrades.• Installation, configuration and maintenance of Windows 2000 Professional, Windows XP, Windows 7 & 8 on desktop & laptop machines and troubleshooting of application related problems Troubleshooting No Connectivity issues in Customer’s computers• Diagnosing and repairing complex issues related to office 2003, 2007, 2010 and 2013.• Educating the customers about latest services and recommendations to enhance and upgrade product.• Quickly resolving issues and ensuring business productivity. Show less

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  Capgemini Engineering

  Jun 2015 - Oct 2022

  • Working as a part of Cisco Nexus Platforms Team (Nexus 9K/7K/5K/3K/2K).• VPC/VDC configuration, troubleshooting VPC related issues and supported topologies• FEX related configuration and associated topologies• Troubleshooting complex Network latency drops and discards related issues.• Assisting Cisco UCS, FI, FEX connectivity to the Cisco Nexus Switches• Identifying common vulnerabilities and applying fixes• Assisting hitless replacement of Nexus Devices• Using tools like Wireshark, Ethnalyzer, Span and Access List (ACL) to isolate problems in the network• Hands on experience on technologies like VXLAN, QoS, VoQs, ISSU upgrade, config sync in Data Center technology.• Hands on experience in routing protocol like EIGRP, OSPF, HSRP and switching concepts like STP, PVST, VLAN, Inter-Vlan routing, VTP, ether-channel etc.• Support Technologies:- LAN Switching and Routing: IP Multicast, STP/RSTP/MST.- Data Center Networking: OTV, VPC, Switch-profile/Config-Sync, Pre-provisioning, Fabric Path Show less Server Virtualization:• Key role was to provide Level 2 technical support on Cisco UCS blade and rack mount series systems: Including server hardware failure, installation, configuration, firmware update, RAID configurations, OS/Hypervisor installations, Driver updates, boot order configurations, CIMC configuration, Server debug plug-ins for troubleshooting, doing root cause analysis etc. • • Doing technical and administrative case reviews, verifying bugs, reviewing and suggesting troubleshooting steps, joining bridge calls with engineers to ensure timely resolution on Severity cases.• Implementing and troubleshooting Cisco's UCS devices.• In depth troubleshooting experience on UCS (B series and C series) hardware and configuration.• Assisting worldwide customers with UCS installation, firmware upgrades, Service Profile configuration and resource pool management. • Complete understanding of UCS Blade or Rack Mount server hardware, management, installation and configuration. • Configuring Disjoint layer 2 in UCSM to provide better management of VLANs and redundancy• UCSM fault detection, integrating Rack Mount Servers and automation during failure scenarios. • Blade Service Profile Configuration with CNAs, and Dynamic creation using predefined templates. Unified Computing System Storage (UCS)• Troubleshooting local and remote storage including NFS, iSCSI and FC. Local storage includes working with JBOD, RAID Volumes on HDDs, SSDs, SD Cards, M.2 drives and NVMe. • Remote/Network storage including iSCSI, FC boot and attaching data LUNs on the OS and Hypervisors.VMware: • Upgrades of ESXi servers, drivers and installation of OS Deployment of VMs and maintaining HA • ESXi installation using local storage, iSCSi, Fiber Channel and NFS storages. • Analyzing PSODs and host crash. Show less

  • Senior Professional

    Jan 2022 - Oct 2022

  • Network Specialist

    Feb 2020 - Jan 2022

  • Network Engineer

    Jul 2016 - Feb 2020

  • Associate Network Engineer

    Jun 2015 - Jul 2016
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  NTT Global Networks

  Oct 2022 - now

  Senior Network Engineer